Technology / Business process management - Senior Manager Technology Consulting
PwC PricewaterhouseCoopers
Total des années d'expérience :20 years, 8 Mois
• Business process management (Define value chain - Document ASIS - Develop ToBe process)
• Business and Technology consulting
• IT and Digital consulting
• Digital business, digital strategy and digital transformation
Projects:
• Jeddah Historical Development - Ministry Of Culture (JHD-MOC), Developing current state assessment, Value Chain, Policies, Procedures and Processes Implementation/Automation Roadmap.
• MOMRA CX, Establishing Customer Experience Department, including define CX strategy, Customer journeys, other CX artifacts in addition to develop quick wins (RPA implementation POC in complaints). I was responsible of Developing MOMRA submission file for Gulf CX Award GCXA (MOMRA got the gold winner).
• Strategic Management office: Application landscape assessment and developing target architecture
• MOMRA: Quality Assessment, Quality and process improvement training.
• His Excellence Minister Executive office establishment and consulting (Define executive office structure and responsibilities - Define value Chain - Develop ToBe processes)
• Madinah Development Authority: Governance and Operating model development project for MDA, Business process Management work stream Which include Current state Assessment - Develop Value Chain - Develop to be processes for different departments)
• Strategic Management office: Develop IT processes for SMO Digital Department
• Saudi Customs: Training on Quality and business process management.
• Supervising and managing all business processes management related projects/activities
• Establishing Quality Assurance department at Municipal Information Center
• Define Quality Assurance department mission, Strategy and services.
• Define/Design
o QA department organization structure and operating model
o Quality Assurance Processes, QA roles and responsibilities in Information Center.
o Define all needed audits as per ISACA.
• Create all needed templates and checklists to plan, execute and report audit work
• Implement and manage Quality Assurance tasks and plans.
• Create and implement IT and software development processes, procedures and audit checklists.
• Review the internal process and suggest/implement improvements.
• Create/Define IT PMO methodology and its components and artifacts like PMO Structure, processes, procedures, operational KPI’s, inputs and outputs, templates and all interactions with other processes (EA, Contract management, Demand, Strategy, budgeting and planning.
• Prepare for organizational excellence awards from EFQM (committed to excellence).
Projects
• Business Process Management and TQM Project: (I was supervising and managing a huge business process management process to make assessment for MOMRA and Municipalities business processes and document business processes for 300 service which include more than 1600 business process, develop service catalogue, value chain and develop ToBe processes )
• Managing technical part related to Total Quality Management Project from ministry side with PWC as vendor, which include:
o Implement and establish Ministry Quality and organizational excellence department
o Assessment, benchmark and strategy.
o Define Department operating model and department structure.
o Define processes, procedures, roles, responsibilities and governance model.
o Business Processes (Second part of the project: Review PWC deliverables) This part related to MOMRA business process definition and reengineering which include, define MOMRA service catalog, improvement concept, business process ASIS documents, business process reengineering, TOBE process manual, define processes for RPA implementation and other project deliverables.
• Target Operating Model: Managing, Define and review target operating model of municipal information system for ministry and other municipality’s IT departments which contain:-
o Define services, organization structure, and target operating model, roles, and responsibilities.
o Define/review IT Processes (ITSM - performance - IT Risk- etc.), procedures, policies, Technology and governance model. (Aligned with ITIL, COBIT and ISO 20000).
• Performance Manager (IT): Managing performance management process in municipal information system:-
o Define KPI’s and maintain Performance framework.
o Follow up and supervise KPI’s activation, baseline and measuring IT department’s performance.
o Assist IT departments to define targets.
o Issue / Create performance report.
1-Establishing Software Quality department
2-Prepare Quality staff and improve skills (Training - on Job training)
3-Implement and manage Quality Assurance and control tasks and plans
4-Create and implement software development process and checklists.
5-Make system Verification against requirement to make sure that the requirement of the customer have been implemented as requested starting with reviewing analysis documents and testing and user acceptance test (UAT)
6-Manage and lead testing team to conduct all the different types of testing such as test the smoke, function, system, security, integration, load and performance test of the applications.
7-Review the internal process and suggest/implement improvement
8-Using Agile Testing Methodology in short term and fast output applications.
9-Analyze Use Case to derive test cases and test scripts from it.
-Assign the test activates for the team members.
-Follow up on bug fixes with development through the bug tracking tool
-Provide testing results report to check against exit criteria in our scope or test plan.
-Creating user manual and application documentation.
-Help in some analysis tasks and restructuring ministry portal and analyse the needs and provide analysis document of the portal content aligned with Yesser standards.
1-With huge knowledge about ministry applications and my analytically skills i asked to move to Analysis department to help/lead analysts and increase business knowledge and implement and lead analysts to make a better analysis and review the customer business
2-Discuss the business with customers
3-Manage the integration points between systems and manage the creation of analysis between systems
4-lead business analysis team and Review analysis and requirement to make sure that the analysis cover and match the customer need.
5-Creating service Catalog and implementing BPM business process management using BPMN ver 2.0
-Implement Software development process improvement according to CMMI standards, Agile Depending on project scope and size.
-Implement and manage Quality Assurance and control in company projects
-Manage and lead testing team to conduct all the different types of testing such as test the smoke, function, system, security, integration, load and performance test of the applications.
-Generate company process checklists and Apply Quality Audits.
-Analyze Use Case to derive test cases from it.
-Assign the test activates for the team members.
-Make system Verification against requirement
-Follow up on bug fixes with development through the bug tracking tool
-Provide testing results report to check against exit criteria in our scope or test plan.
Using Load, stress and performance tools and security test.
1-Testing the application of the ministry of higher education (MOHE) which manage the MOHE work
2- Review the design and report the defect
3- Use Mind manager as a tool for generating all test paths to be used in the test cases creation to guarantee the coverage of each path at least 1 time
4- Creating test cases for new items or requirement
5-Implementing load test and stress test tool
6- Execute test cases and reporting bugs using Jtrac.
7-Clear and detailed bug description and suggest the bug reason. follow up bug solving with development team and suggest a new solution and fixes
8- Using smoke test, function test, regression integration and system test
1- Attend storyboard for the new items
2- Review the design and report the defect
3- Use Mind manager as a tool for generating all test paths to be used in the test cases creation to guarantee the coverage of each path at least 1 time
4- Creating test cases for new items or requirement
5- Execute test cases and reporting bugs using fast bug track
6- Using smoke test, function test, regression integration and system test
7-Automated test and Rational Robot course
Consultation service for 3 months
1-Tranining on software testing types and techniques
2-Improve testing process
3-Create Testing cycle and implement it
4-Implementing Bug tracking tool and give training on it
1- Testing applications (Web applications, desktop applications and web sites) in YAT software and making all test phases and regression test and black box technique
2- Creating and implementing test cases
3- Using Mantis for bug tracking
4- Implement Quality Assurance process on YAT Quality Management System which qualify to CMMI
5- YAT software internal auditor
6- Testing updates on the Following application: (Call Control, Call Manager using the techniques of SMS-CTI, Medical center Management System).
7- Installation & implementation Diff Database Engineer( SQL, Sybase)
8- Microsoft Sql server 2000 Administration
9- Network Administrator on Win2000 Family Server & Support Around 100 user
10- Application Test Before Deliver it to our Customers