Eman Said

mystery shopper assessor in business excellence department for (Retail & call Center) at axiomtelecom

• United Arab Emirates - Dubai
• My current job since July 2012

• Performance assessment of over 250 retail staffs of all the retail outlets of Axiom Telecom.
• Online video and Audio Assessment.
• Daily reports of retail stores, on assessment based on company sales standards.
• Incentive criteria based on the reports.
• Online mystery shopping visits.
• Data Entry on Oracle system
• Monitoring Customer Service Skills of sales staff.
• Handling & Solving store managers, Team Leaders Complaints
• Managing sales area Issues
• Assuring Quality Service and finding ways to reach Customer Satisfaction.
• Observing buyer behavior and exploring best practices that can be applied.