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Mahmoud Abdou Gamal, Cisco Collaboration Engineer

Mahmoud Abdou Gamal

Cisco Collaboration Engineer

BMB Solutions

Location
Egypt - Cairo
Education
Bachelor's degree, Communications And Electronic Engineering
Experience
11 years, 8 Months

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Work Experience

Total years of experience :11 years, 8 Months

Cisco Collaboration Engineer at BMB Solutions
  • Egypt - Cairo
  • My current job since March 2019

• Ability to install, trouble-shoot, configure and administration for Cisco collaboration solutions blow:
 Cisco Unified Communication Manager (CUCM) including Telephony Registration, Dial Plan, Call Routing, Translation Patterns, Digit Manipulation, Hunting, Call Queuing, Call Forwarding, SRST, MGCP FB, Device pools, Regions, Locations, PL, CAC, Media Resources and Extension Mobility.

 Cisco Unified Communication Manager Express (CME) for SIP and SCCP.
 Voice Gateways "E1 PRI, SIP & H.323 Dial-peers, MGCP, Translations Rules …etc."
 Cisco Unified Contact Center Express (UCCX).
 Cisco Unity Connection (CUC).

• Cisco Unified IM & Presence server.
• Troubleshooting for Calabrio QM
 Voice Gateways "E1 PRI, SIP & H.323 Dial-peers, MGCP, Translations Rules …etc."
 Cisco Unified Contact Center Express (UCCX).
 Cisco Unity Connection (CUC).
• Troubleshooting for Calabrio QM.
• Troubleshooting for Cisco Meeting Server (CMS).
• Support Customers by solving their issues and troubleshooting their problems.

Cisco Voice Network Engineer at IT Dynamics
  • Egypt - Cairo
  • October 2017 to February 2019

- Make Installation for Cisco call manager versions 11 (CUCM v11), With deployment of Telephony Registration, Dial Plan, Call Routing, Translation Patterns, Digit Manipulation, Hunting, Call Queuing, Call Forwarding, SRST, MGCP FB, Device pool, Regions, Locations, PL, CAC and Extention Mobility.
- Worked on TDM Voice gateway ( H323 & MGCP )
- Make integration between CUCM and CUC .
- Make integration between CUCM and IM&P .
- Make integration between CME and CUE .


- Atended for CCNA Collaboration training courses ( CICD + CIVND2 )
- Atended for CCNP Collaboration training courses ( CIPTV1 + CIPTV2 + CAPPS + CVoice )

Communication Engineer at New and Renewal Energy Authority (NREA)
  • Egypt - Cairo
  • February 2013 to September 2017

In Zafarana Wind Farm Projects, Communication and Operation Engineer
Job description:-
• Handling communication issues between control room and wind turbines.
• Handling communication inside wind turbine between top and ground control unites, ( Fiber
Optics, copper cables, IP configurations .
• Make presentations for visitors about the wind farm operation.

Technical Sales Engineer at FiberME Communications LLC
  • Egypt - Cairo
  • October 2012 to April 2013

Sales for Digital Telephony Systems and Call Centers modules installation based on
(VIOP technology, Asterisk communication platform and Linux Centos OS)
Job description:-
 Call managers of companies and present system offers technically.
 Assigning meeting to interested customers, Meeting them and prepare
 Worked on CRM (Vtiger, Apptivo)

Summer Trainee at Egyptian Radio and Television Union (ERTU)
  • Egypt - Cairo
  • August 2010 to September 2010

 Training in Egyptian Radio and Television Union,
Broadcasting Engineering Sector
2 Weeks, Summer 2009, from 21/6/2009 till 2/7/2009
2 Weeks, Summer 2010, from 4/7/2010 till 15/7/2010
Building Maspero, Nile corniche, Cairo.
Broadcasting stations components, SNG units….etc.
2nd week: Training in Studios and Broadcasting radio stations,
Visits for some Radio & TV broadcasting stations
( abu zaabal, Al Mokattam )) .

Education

Bachelor's degree, Communications And Electronic Engineering
  • at South Valley University
  • June 2011

Grade : Very Good 6th in my collage and their is 1.5% difference for honor degree.

Specialties & Skills

Cisco Call Manager
+Endorse 1
Cisco
+Endorse 1
Presentation Skills
+Endorse 1
Communication Skills
+Endorse 1
Problem Solving
+Endorse 1
Self Studing
+Endorse 1
CMS
+Endorse 0
SIP
+Endorse 0
CCNP
+Endorse 0
CUCM
+Endorse 0
SIP
+Endorse 0
UCCX
+Endorse 0
CMS
+Endorse 0
IMP
+Endorse 0
Cisco Call Manager
+Endorse 0
CCNP
+Endorse 0
Voice
+Endorse 0
CME
+Endorse 0
Troubleshooting
+Endorse 0
CCNP Collaboration
+Endorse 0
Voip
+Endorse 0

Social Profiles

Personal Website
Personal Website

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Languages

English
Expert
Arabic
Native Speaker

Memberships

FiberMe Communications
  • Technical Sales Engineer
  • October 2012
New and Renewal Energy Authority (NREA)
  • Communication and Operation Engineer
  • January 2013

Training and Certifications

CCNP Collaboration (Certificate)
Date Attended:
February 2020
Valid Until:
March 2023
CCNA Collaboration (Certificate)
Date Attended:
November 2018
Valid Until:
January 2020
Cisco Certified Network Professional Collaboration (CCNP) (Certificate)
Date Attended:
January 2020
CIVND (CCNA Collaboration-Video 210-065) (Training)
Training Institute:
OverIP Learn
Date Attended:
February 2016
Duration:
40 hours
CCNP Collaboration - CAPPS (Training)
Training Institute:
OverIP Learn
Date Attended:
September 2017
Duration:
50 hours
CCNP Collaboration - CVoice (Training)
Training Institute:
OverIP Learn
Date Attended:
October 2017
Duration:
60 hours
CCNP Collaboration (CIPTV2) (Training)
Training Institute:
OverIP Learn
Date Attended:
July 2017
Duration:
40 hours
CCNP Collaboration (CIPTV1) (Training)
Training Institute:
OverIP Learn
Date Attended:
December 2016
Duration:
40 hours
CICD ( CCNA Collaboration - Voice 210-060 ) (Training)
Training Institute:
OverIP Learn
Date Attended:
December 2015
Duration:
40 hours
CCNA Routing and Switching (200-120) (Training)
Training Institute:
Self Study
Date Attended:
May 2015
Duration:
80 hours
CCNA R&S (200-120),Cisco ID: CSCO12897500, Ver no. 423942186099FMAN (Certificate)
Date Attended:
December 2015
Valid Until:
December 2018
CCNA 640-802 Course (Training)
Training Institute:
RTC
Date Attended:
November 2011
Duration:
80 hours