PMO Manager
Integrated Solutions for Business
Total years of experience :19 years, 11 Months
• Tier-Two PMO: develops methodology, practices, standards; supports a centralized repository; coordinates project communications; mentors and coaches project managers; centralizes monitoring and project control; and centralizes project operations.
• Provides assurance to senior management that projects are compliant to standards and procedures and acts as a formal and structured governance body.
• Consolidates performance information and reports to senior management.
• Support project managers in a variety of ways which may include, but are not limited to:
• Managing shared resources across all projects administered by the PMO;
• Identifying and developing project management methodology, best practices, and standards;
• Coaching, mentoring, training, and oversight;
• Monitoring compliance with project management standards, policies, procedures, and templates by means of project audits;
• Developing and managing project policies, procedures, templates, and other shared documentation
• Coordinating communication across projects
• Defining the project management processes and procedures that will be followed,
• Supporting the management of the schedule and budget at the project/program level,
• Defining the quality standards for the project and for the project's components,
• Supporting effective resource management across the project,
• Providing centralized support for managing projects changes and tracking risks and issues with Projects Managers
• Responsible for defining, analyzing, planning, measuring, and improving project milestones and schedules
• Responsible for identifying, assessing, and controlling risks
• Responsible for preparing and building a master project plan and sub-plan for ISB projects.
• Tracking invoices and collection registration for projects and prepare the dashboard accordingly.
• Upload plans on Microsoft project as one platform for all projects.
• Attending meetings, preparing & handling system demonstration and presentation to the customers.
• Putting business cases for the sales teams to support their proposals.
• Working closely and collaboratively with customers to capture requirements and devise effective solutions.
• Ensuring that the company’s product can deliver on the customer’s requirements.
• Work closely for building projects scope and High-level plans to share it with ISB PM’s
- Taking care of the company’s project(s) to provide services in an efficient, timely and professional manner.
- Creates, executes and updates detailed project plans.
•Reviews and signs off on all the project documentation.
- Coordinate with concerned Department within the Company and provide services and solutions that will meet or exceed the clients’ expectations.
- Deliver the projects within the agreed schedule and budget and expected quality.
- Responsible for projects planning and scheduling duties including developing project plans, monitoring and reporting status, and identifying and mitigating risk.
- Establishing and maintaining appropriate and timely communications with Clients, all project team leaders, department heads and officers through effective use of project information reports, team meeting notes, etc.
- Working with the clients at all phases of the life cycle of a project includes Collect, understand, analyze and document business requirements and transform them into detailed functional system specifications.
- Use Project Tools: Microsoft Project,
•Manages Production resources
•Responsible for assisting recruiting for new technical candidates, and growth of the consulting & implementation organization at the regional level.
•Promotes production and presales best practices and knowledge sharing
•Provide delivery management to ensure customer satisfaction.
•Meet professional services revenue and profit quotas.
•Provide support, both tactical and strategic, in achieving district product sales quota.
•Develops and maintains relationships with channel partners.
•Highly engaged for staff/account management, prioritization and forecasting.
•Coordination with Sales management and consulting management.
• Supervises support team, assigns tasks, and follows up to ensure timely completion task.
Provide the team with a vision of the project objectives.
• Motivate and inspire the team members.
Coach and help technical team members.
Facilitate problem solving and collaboration.
Strive for team consensus.
• Ensure discussions and decisions lead toward closure.
• Intervene when necessary to aid the group in resolving issues.
• Assure that the team members have the necessary education and training to effectively participate on the team.
• Encourage creativity, risk-taking, and constant improvement.
• Focus the team on the tasks or the customer requirements.
• Coordinate with customers as necessary.
• Familiarize the team with the customer needs,
specifications, design targets, the development process, design standards, techniques and tools to support task performance.
• Help keep the team focused and on track.
• Keep the IT manager informed of task accomplishment, issues and status
-Responsible for analyzing customer's problem and providing solutions for issues.
- Investigate and provide software problems by debugging and revising application before implementation.
- Defining Project Requirements and managed to implement on time in proper way.
- Study the infrastructure of the clients environment.
- Implementation of projects.
- Support for Laserfiche, (Enterprise Content Management) System
- Preparing the manuals for applications posed by independent software developers (Producing Technical and User Manuals).
- Use Case Tools: Microsoft Visia
• Managing projects to ensure that customer solutions are delivered on time
• Represents the company to the customer and the customer to the company in all pre-sales activities
• Putting the required quality standards to implementation project
• Solve trouble shooting via phone or E-mail
• Create & track the IT purchases and websites issues
• Confer with staff & clients, to establish requirements for new systems or modifications.
• Establish and maintain current client and potential client relationships
• Analyze and incorporate new market trends and opportunities into the technology solutions strategy
Prepare of reports including visits, clients, follow-up, and adherence to goals
• Installation Servers, network and Workstations under WINDOWS operating systems. Set up of the routing and internet connection
• Securing Virus protection
• Provide Access to shared printers
• Configured and fixed network problems
• Scheduling periodic preventive maintenance
From 1999 To 2003
General Secondary Certificate VERY GOOD