Customer service Team Leader
Total years of experience :10 years, 2 Months
Job Description :
•help customers with complaints and questions, give customers information about products and services Responsibilities :
•Manage large amounts of incoming Customers
•Generate sales leads
•Identify and assess customers' needs to achieve satisfaction
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Provide accurate, valid and complete informatio n by using the right methods/tools
•Meet personal/customer service team sales targets and call handling quotas
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•Keep records of customer interactions, process 1 customer accounts and file documents
•Achieve NSSD Target for Customers Satisfaction Eslam Sami
