Human Resources Business Partner
Saudi Telecom Company - Stc
Total des années d'expérience :9 years, 11 Mois
my experience focus in responsibilities like recruitment, organizations development, people development
some of my responsibility :
Designing and implementing the overall recruiting strategy
Sourcing and attracting candidates by using databases etc
Conducting interviews and filtering candidates for open positions
Provide HR policy guidance
Identify training needs for teams and individuals
Resolve complex employee relations issues and address grievances
Monitor and report on workforce and succession planning
Analysis all customers touch points, insight key
accounts customer, customer journey,
Monitoring & analyzing customers’ satisfaction (NPS, CES
and C-SAT) to improve the experience.
Developing and implementing customer experience
programs, Identifying top issues, improvement opportunities
Support customer, and help desk team, study global issues, monitoring KPI and customer satisfaction, and net prompter scores
Study c++ java, asp.nt, process, business analyst and management
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