Human Resources Manager
New Mowasat Hospital
Total des années d'expérience :32 years, 0 Mois
Main Achievements:
• Updated Hospital organization structures of Nursing, Medical, Finance, Support Services, Human Resources, Purchasing, Information Technology and Quality.
• Conducted workload analysis and established manpower budgets ( FTEs) for year 2013
• Restructures the HR Department to meet the hospital Strategic objectives
• Updated the Recruitment and selection process; recruited 3 managers and 51 employees and head hunted candidates for Hospital Director position, Improved efficiency in the recruitment practices and reduced recruitment costs by 7.7 %
• Updated the new joiners' orientation process
• Established and implemented Retention Guide which had positive results on decreasing Turnover (from 8% to 5.7%)
• Updated and implemented the annual Performance Appraisal for year 2013; prepared and paid appraisal increments.
• Established HR department Key Responsibility Areas (KRAs) and its related Key Performance Indicators (KPIs)
• Developed Annual training program for year 2014
• Launched the Talent Management program; conducted regular talent reviews and was able to retain 1 manager and 2 of 5 talented employees who were planning to leave, and to promote 6 employees from within.
• Developed and implemented one-succession programs (Finance Manager Position).
• Developed C & B Programs (profit sharing for HR and Finance and Support services departments' employees, incentive scheme for Radiology / Laboratory / Pharmacy divisions; paid for year 2013)
• Implemented corrective actions for the conducted HR audits findings (payroll mistakes decreased to less than 10, reduction of 6.5 % of non-justifiable overtime costs)
• Developed Employee Satisfaction process; conducted one Staff Satisfaction survey during 2014 and implemented recommendations. Employees Satisfaction increased by 8 % 2014 compared to 2013 results.
• Prepared HR metrics and reports (HR Dash Board, Turnover, Recruitment, Overtime, and Sick Leaves, …)
• Improved departments’ and staff’ communication with HR department (complaints decreased from 23% to 12%)
• Prepared and executed JCI (Joint Commission International) and ACI (Accreditation Canada International) accreditation renewal requirements (HRD received very high rating - 2 non conformities for JCI and 3 for ACI)
Ain Wazein University Hospital - Lebanon August 2014 to Present
Position: Human Resources Director (660 employees including Doctors)
Main Achievements:
• Developed organization structures of all Administrations (Human Resources, Finance, Nursing, Services, Development & General Affairs, General Administration, Medical Administration, and Elderly Care administration) and their departments/divisions/units.
• Conducted workload analysis and established Manpower budgets for all Administrations.
• Conducted Job analysis and prepared competency based Job descriptions (160 positions).
• Designed the Recruitment and selection process.
• Developed comprehensive new joiners' orientation process(Policy and procedure, Employee Handbook, and Forms)
• Analyzed Employees Satisfaction results of the survey that was conducted on July 2014 and established departmental subcommittees to recommend corrective actions. Developed action plan with timetables and implemented 50% of the recommendations; launched 2015 Employee Satisfaction survey.
• Developed and modified 6 processes and 40 policies.
• Prepared the Internal System and processed the approval of Ministry of Labor.
• Established HR administration Key Responsibility Areas(KRAs) and its related Key Performance Indicators (KPIs).
• Prepared HR metrics (HRA Dashboard, turnover, Sick Leave, and FTEs (Employee and Contractual (Full Time and Part time)).
• Improved Payroll processes practices (achieved accurate and up to date information, and accurate and timely salaries to employees).
• Conducted training needs analysis; prepared training plan and budget for 2015 and 2016; implemented In House training courses for middle management Teams.
• Prepared ISO Certification requirements and passed in all HR standards.
• Developed Compensation & Benefits Guidelines that includes three (3) Grading Systems/Salary Scales for: Administrative and Services positions, Nursing Positions, And Allied Health Professionals Positions.
• Developed Recognition Program.
• Prepared Retention Program and Guidelines.
• Developed HR Strategic Plan for the period 2016 - 2020.
Freelance Consultant and Trainer - Lebanon & MENA April 2016 to Present
Main Achievements:
• Delivered several Soft Skills and HR training courses in KSA and Qatar(Public and in-house)
• Developed Job Description Manual for Human Rights Commission(KSA)
• Developed Competency Framework and Dictionary for Human Rights Commission(KSA)
• Conducted Job evaluations for Human Rights Commission(KSA)
• Participated in developing Organizational Structure and Departmental functions for Human Rights Commission(KSA)
Main Business Sectors: Construction, Industrial Catering, Industrial Security, Facilities Management, Banqueting & Events, Business Venture, Travel & Tourism, Technical Systems
(5000 employees)
Main Achievements
• Recruited senior level positions for Nesma Trading and Nesma & Partners (Project Director, Project manager, Construction Manager, Operations Manager, Restaurant Manager, and QHSE Manager) in addition to midlevel positions (Catering/Outlet/Banquette Supervisors, Deputy Operations manager…).
• Successful recruitment campaigns: to India (Hyderabad, Chennai, and Mumbai - 285 interviews / from 5th till 10th of July 2013), and to Sri Lanka (Colombo - 256 interviews / from 7th till 12th of September 2013).
• Followed standardized processes to screen and select the best candidates, ensuring compliance with governmental laws and Nesma’s employment specifications.
• Developed KRAs and KPIs for Recruitment, Training & Organizational Development, Personnel and Saudization units
• Developed and implemented salary scale for Nepal and Indian employees
• Conducted site Inspections to employees’ accommodations; recommended corrective actions
Main Achievements
• Restructuring activities (2 companies)
• Job Analysis & Job Evaluation (65)
• Grading Systems and salary scales( 2)
• HR processes, Policies, & Procedures, Orientation Manuals for New Employees, Employee Handbook (1 company)
• Organizational and departmental structures ( 3 companies)
• Performance Appraisal System and forms ( 1 company)
• Codes of Ethics ( 4 companies)
• Human Resources audits ( 1 company)
• Delivered Public Trainings (20 workshops - Business Ethics, Communication Strategies, Effective Organizational & Managerial Skills, Conflict Resolution…..)
Main Achievements
• Developed HRD plan (including Mission, Vision, Values) and linked to the group strategic plan
• Conducted Job analysis and successfully prepared competency based Job descriptions (66 positions)
• Developed Group organization structures(5 companies and 15 main departments)
• Conducted workload analysis and established manpower budgets( FTEs) for years 2009, 2010, 2011 and 2012
• Developed the Recruitment and selection process; recruited 20 managers and more than 190 employees
• Developed and implemented comprehensive new joiners' orientation process
• Developed and implemented HR processes/ policies/ procedures / employee handbook / Internal Regulation / Retention guide
• Developed competency dictionary and framework
• Established and implemented Performance management system based on the Group Core Competencies and positions competencies
• Established HR Department Key Responsibility Areas (KRAs) and its Key Performance Indicators (KPIs) linked to the Job descriptions and departments' / divisions' objectives.
• Developed Annual training programs for years 2009, 2010, 2011 and 2012
• Developed and implemented Talent Management program; conducted regular talent reviews and was able to retain 5 of the 11 talented employees, to transfer 7 employees and to promote 10 employees
• Developed and implemented Career-planning process linking it to the succession programs (5 successful succession programs).
• Developed C & B Programs (2 salaries scales, incentive schemes for Tellers, Market Traders)
• Implemented corrective actions for the HR audits findings (reduction of more than 20% in Overtime costs and amendment of more than 10 policies)
• Prepared HR metrics and reports (turn over, sick leave…)
• Conducted two Satisfaction surveys and implemented recommendations related to work environment, benefits and ergonomics,
• Conducted two Satisfaction surveys and implemented recommendations related to work environment, benefits and ergonomics. Employee Satisfaction increased by 12 %.
• Developed communication tools to enhance employee commitment and increase productivity (intranet, HR portal site…)
• Developed Authority Matrix (CEO, Finance manager, HR manager and Purchasing manger)
Main Achievements:
• Developed HR strategic plan (Mission, Vision, Values and strategic Intents) and linked to the hospital strategic plan
• Conducted Job analysis and successfully prepared competency based Job descriptions (80 positions)
• Developed Hospital organization structures (Finance, HR, Customer Service, Quality, Nursing, Medical, Maintenance)
• Developed Recruitment and selection process; recruited 9 managers and more than 390 employees (regular and headhunting).
• Developed and implemented a comprehensive new joiners' orientation process
• Developed HR processes/ policies/ procedures / employee handbook / Internal Regulation / Retention guide
• Developed competency dictionary and framework
• Established and implemented Performance management system based on the Core Competencies and positions competencies
• Established HR Department Key Responsibility Areas (KRAs) and its Key Performance Indicators (KPIs) linked to the Job descriptions
• Developed Annual training programs for years 2006 and 2007
• Implemented Talent Management program; conducted regular talent reviews and was able to retain 4 of the 10 talented employees who were planning to leave
• Developed and implemented Career planning programs (20 lateral transfers and 16 Promotions)
• Developed C & B Programs (a grading system and 1 salaries scales, incentive schemes for Receptionists / Radiology Technicians / Pharmacy employees)
• Prepared HR metrics and reports (turn over, sick leave…)
• Conducted two Satisfaction surveys (2005 and 2006) and implemented recommendations related to Job Descriptions, manager -employee conflict, salaries and ergonomics
• Developed and implemented employee Recognition programs(annual appraisal)
• Developed and implemented Succession programs for two position (IT Manager and HR Manager)
• Recognized for coordinating between the hospital and CCHSA (Canadian Council on Health Services Association)
• HR department achieved high score in the accreditation audit ( 24 standards achieved out of 25 ) performed in 2007 by CCHSA.
Main Achievements:
• Established several departments(Purchasing, Admission, Patients Affairs, Medical Records, Reception and Switchboard)
• Active member of the Hospital management Committee
• Developed HR Mission / Vision / Values aligned with the hospital strategic plan
• Successfully prepared all hospital positions Jobs Descriptions (73)
• Developed Hospital organization structures for all departments
• Designed the Recruitment and selection process; recruited more than 620 employees
• Developed and implemented HR processes/ policies/ procedures / employee handbook / Internal Regulation
• Developed and implemented Performance management system (probationary evaluation, annual appraisal)
• Conducted training needs analysis and developed Annual training programs for years 2002 and 2003 and 2004.
• Conducted regular talent reviews and was able to retain 26 of the talented employees who were planning to leave, and to promote 12 employees from within.
• Developed C & B Programs (a grading system and 1 salaries scales, incentive schemes for Nurses and Technicians)
• Prepared HR metrics and reports (turn over, sick leave…)
• Conducted one Satisfaction survey( 2002) and implemented some of recommendations related to communication, work environment, change of benefits, employee relations, and computers )
• Achieved a decrease in Overtime costs by 5.6%, out permissions by 10%, and Sick Leaves by 3%
• Prepared annual manpower budgets and monitored.
• Achieved a high score in the accreditation audit performed in 2002 ( HRD got conformity in 17 standards out of 19).
General Manager Functions: took decisions on all issues(including: importation, exportation and L/C openings), priced and marketed merchandises, and maintained agreements with offshore companies.
Human Resources Functions: Recruitment activities, New employees Arrivals formalities supervision and orientation, Preparing Salaries and wages, Preparing sales staff commissions annual bonuses
Chief Accountant Functions
-Auditing Financial Statements: Income Summary, Trial Balances, Income Statements, Balance Sheets, Adjusted Trial Balances, Adjusted Income Statements, Adjusted Balance Sheets, Statements of Inventory, Cash Flow Statements, Statements of Forecasting, Bank Reconciliations, …etc.
-Analysis: Cost Analysis, Statement of Financial Position, Financial Analysis (including percentages of margins, revenues, expenses, turnover, etc...).
-Auditing: monthly Salaries and Wages, Auditing Personnel Accounts, monthly tax on salaries.
