Head of Organization Policies and Procedures
GroupMed Insurance and Reinsurance Company S.A.L.
Total years of experience :12 years, 7 Months
Managed several transversal implementation missions resulting in the creation of new structures, departments, roles and projects such as the establishment of Sales Force, Business Development, Customer Care, Governance and Corporate Secretariat functions.
Developed and contributed to the implementation of all policies and procedures in the company.
Worked on streamlining / realigning/ improving processes and procedures of the company.
Worked on offloading administrative and back office tasks by enhancing processes to reduce redundancy, overlaps, customer dissatisfaction and missed business opportunities.
Contributed to the building and propagation of a dynamic and performance-oriented organizational culture across GroupMed Insurance Network in 9 of its subsidiaries across Lebanon, UAE, KSA, Turkey, South Africa and the UK.
Monitored and reported to executive management and board of directors on progress of implementation of all organization development initiatives.
Participated in the development of key strategic business development presentation and initiatives.
Responsible for the design, documentation and integration of business processes across branches, departments and subsidiaries of the group in support of continuous improvement to streamline processes, increase efficiency and improve quality in line with the group’s corporate standards and strategy.
Initiated the GRC initiative (umbrella term covering an organization's approach across 3 areas Governance, Risk and Compliance) by suggesting the acquisition of a business solution aimed to improve the implementation and management of policies and procedures along with their supporting controls to maintain a strong risk posture amidst overlapping regulations, redundant audit programs and manual processes. Project involvement include the Introduction of the concept to Risk, Compliance, Audit, Business Continuity and IT executive managers, preparation of business case, key functional requirements, request for information (RFI), vendor presentations, product demos, evaluation and shortlisting of suppliers.
Revamped the group’s customer acceptance, sanctions compliance policies in addition to the KYC, AML and CFT procedures across 7 subsidiaries catering for local laws and circulars.
Re-engineered the processes of the Treasury, Private Banking, Capital Markets, Compliance, Financial Institutions, Mail and Archiving Departments and identified multiple organizational, technical and process enhancements that have accounted for $ 750K cost savings (of which $ 500K implemented).
Analyzed change and business plans, identified optimization opportunities and mapped business processes.
Coached/mentored a team of 4 and supported superiors in stakeholder relations, logistics, and assessment.
Resolved challenging process-flows, regulatory, and resource-limitation problems.
Advised management and liaised with stakeholders to drive consensus on initiatives and ensure their feasibility and cost effectiveness
Participated in the implementation of Oracle business suite which was deployed to manage fixed assets, supply chain, inventory and expenses. Project involvement included validation of functional requirements, preparation of a gap analysis, design of the future business process, design of a new organizational chart, estimation of staff need and preparation of end-to end procedures.
Defined credit scoring criteria to enhance retail credit investigation process. Drafted the functional requirements of an interface deployed on the bank's intranet to allow the prompt identification of bad loan applicants at origination level. Prepared procedures/user guides, delivered hands-on training; as a result, reduced loan cycle time, decreased transactional time and generated overhead and material savings.
Reorganized the structure of the Group Compliance Department and realigned roles and responsibilities to comply with regulatory directives/international sanction programs. Prepared an estimation of staff need. Set-up detailed job descriptions for newly established business units. Amended committee charters to include new duties and responsibilities. Identified future opportunities and estimated their time and savings, reviewed all policies and procedures manuals to reflect all changes.
Mapped all the processes of Administration Department and developed their related procedures as defined by the operational risk management framework of Basle 2. Main procedures include Procurement & Supply Chain Management, Foreclosed Properties, Payments & Receivables, Archiving, Mailing, Safety & Security, etc.
Collaborated with stakeholders to identify functional requirements for designing/configuring ATM deposit services.
Designed the major processes of the bank’s overseas subsidiaries and as a result made $ 500 K in savings.
Participated in the implementation of Oracle E-Business Suite which was deployed to effectively manage the bank's fixed assets, supply chain, inventory, payables and expenses. Project involvement include validation of functional requirements, preparation of a gap analysis, design of the future business process, design of a new organizational chart for Admin Department, estimation of staff need and preparation of end-to end procedures.
Defined credit scoring criteria to enhance retail credit investigation process. Drafted the functional requirements of an interface deployed on the bank's intranet to allow the prompt identification of bad loan applicants at origination level. Prepared procedures/user-guides, delivered hands-on training to employees from all branches in Lebanon; as a result reduced loan cycle time, decreased transactional time and made cost savings.
Prepared the new organizational structure of the Group AML & Legal Compliance Department and re-aligned roles and responsibilities to comply with regulatory directives/international sanction programs and to effectively spread compliance awareness among all entities of the group in Lebanon and overseas. Prepared an estimation of staff need and provided Management with a loading tool to cover all the department's areas. Set-up detailed job descriptions for new business units namely AML Investigation, KYC Compliance and Legal Compliance. Amended group committee charters to include new duties and responsibilities. Identified future opportunities and estimated their time and cost savings, reviewed Compliance policies and procedures to reflect all changes.
Mapped all Admin Department processes and developed their related procedures as defined by the operational risk management framework of basle 2. Main procedures include Procurement & Supply Chain Management, Foreclosed Properties Management, Payments & Receivables, Archiving, Mailing, Safety & Security, etc.
Analyzed and re-engineered changes on products and services which led to simplification of processes at branch/head office level and centralization of back office activities.
Defined requirements intended to assert and control the business structure and system configuration of ATM deposit services.
Set the business processes of the core banking modules of Byblos Bank Iraq and Cyprus (accounts, cash, checks and transfers) as a result generated cost savings and minimized operational risks as defined by Basle 2.
Developed the administrative procedures (Procurement, Payments, Receivables, Inventory Management, Management of Keys & Combinations) to ensure sound internal controls in Byblos Bank Iraq and Cyprus branches.
Worked on improving the time spent by Byblos Bank to disburse personal loans and car loans, consequently speed up the response time to client which constitute in this case the key customer satisfaction factor.
Promoted the group’s products & services and developed the branch’s cross selling strategy
Played a major role contributing in the achievement of the branch budget and exceeded preset sales targets
Handled branch daily transactions, opened customer accounts, handled their requests & enquiries
Coached and helped interns and trainees to prepare them for full time employment in other branches and departments
Master's degree, Marketing specialized in Financial services 2007 – 2008 Focused on promoting services as opposed to tangible products Final paper on the diversification of credit cards: The Analysis of the marketing strategy of credit cards at Bank Audi. Activities and Societies: Organized and planned the yearly Banks advertising event "Journée de Publicité Bancaire"