System and Support Engineer
Spark
Total years of experience :15 years, 6 Months
Representing Operations & ensuring operational readiness for taking over new solutions/ capabilities into Operations.
The point of contact to multiple product management of GPON, Core Aggregation (multi-technologies i.e. (FTTx, Wireless, FTTP, etc.) for the alarm management and incident handling.
24x7 monitoring of the managed Network infrastructure to Fulfill support tasks and work assignments as per SLA obligations.
Stakeholder management between varied Management Layers of Customers, Delivery Partners, Managed Service Providers (MSPs) and Operations to deliver the service / network level outcomes.
Tracking and coordinating the closure of post-handover defects and escalations.
Effectively supporting for reviewing all changes, incidents, problems, corrective actions in SPARK network with the service providers to continuously improve ISP’s hosting services, operational delivery.
Oversee the integration of services and solutions from multiple providers, monitor provider compliance with operational policies and processes, escalate issues of non-compliance as appropriate.
Assist in the implementation, and maintenance of Fiber Optics products.
Undertake and support the complex investigation to assist with service call closure within SLA and timely problem resolution and engaging Third level escalation for technical incidents impacting service delivery to customers and staff.
Pro-actively participate in assigned roles (i.e., Incident, Problem, change, release, configuration etc.).
Developing standardized processes and High-Level support Documents for knowledge sharing with team members.
Troubleshooting FTTx Fiber Access Networks and Legacy Copper and configuring Active network in Arc GIS.
Planning & designing rollout of Active equipment to FAN and Aggregation nodes to in line with Network Implementation Plan.
- To liaise with the senior network Support Engineers & Supervisors when necessary to resolve a customer’s technical problems.
- Coordinated Huawei core network deployment project and conducted Testing & Commissioning of MMS, MSC, MGW, HLR, IM2000 at different sites.
- Experienced in testing, commissioning, configuration, and integration of Huaweii CDMA 2000 1x & EVDO, Csoft x3000, UMG 8900, HLR M800, BSC 6600, iManager2000 and C&C08.
- Dealt with monitoring tools like network packet capture tools like Wire-shark, etc.
- Installation, Configuration and Administration of Windows Servers 2000/2003, Active Directory, FTP, DNS, DHCP, TFTP, Linux OS under various LAN and WAN environments.
- Migration of existing IPSEC VPN tunnels from Pre-Shared key to Certificate.
- Network Redesign for branches/Campus Locations. .
- Performing security audits of perimeter routers, identifying missing ACL’s
- Troubleshooting of complex LAN/WAN infrastructure including routing protocols EIGRP, OSPF & BGP.
- Configuring network access servers and routers for AAA Security.
- Documentation and change control.
- Worked on troubleshooting of complex LAN/WAN infrastructure.
- Involved in SNMP Network management.
- Working on various scanning and Sniffing tools like Ethereal.
- Implementing and maintaining backup schedules.
- Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation.
- Monitoring all Cisco equipment’s using Cisco Works.
- Upgrading and backups of Cisco router configuration files.
- Replacing branch hardware with new 2851 routers and 2960 switches.
- Reporting network operational status by gathering, prioritising information and managing projects.
- Upgrading data network equipment to latest stable firmware releases.
- Basic configuration of firewalls.
- Remote support of on-site engineers and end users/customers during installation.
- Remote troubleshooting and fault finding if issues occur upon initial installation.
- Security Management of whole network by taking proper measures using access control list.
- Troubleshooting of WAN Communication links to Service Provider routers and corporate customers’ network.
- Monitoring and troubleshooting of E1, E3, Radio, VSAT, Ethernet, links.
- Configuration of MRTG graph for proper management of international Bandwidth.
- Fault rectification adhering to targets specific to the network availability and average time to repair and stringent service level agreements.
- To manage the Network and monitor the services in case of any issues.
Electronics Wireless Network Technologies