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Fatema Nedham, Customer service agent

Fatema Nedham

Customer service agent

Bahrain airport service’s

Location
Bahrain - Madinat Isa
Education
High school or equivalent, Lowstudent
Experience
4 years, 3 Months

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Work Experience

Total years of experience :4 years, 3 Months

Customer service agent at Bahrain airport service’s
  • Bahrain
  • My current job since February 2020

I work as a customer service employee at Bahrain International Airport, affiliated with the Airport Services Company. I have experience in dealing with clients for three years. I also have experience in cooperating with colleagues at work and working as a group to reach customer satisfaction and calm them down if the customer is not in a good mood.

Education

High school or equivalent, Lowstudent
  • at Applied Sciences University
  • September 2013

شهاده ثانويه .. لازلت طالبه في الجامعه

Specialties & Skills

قوة التحمل
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Customer Satisfaction Analysis
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Customer Centricity
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القوة
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الإبتكار والتطوير
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CUSTOMER SATISFACTION
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CUSTOMER SERVICE
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REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
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SECURITY AWARENESS
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HUMAN FACTORS
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MANAGEMENT
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SAFETY MANAGEMENT SYSTEMS
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Languages

English
Expert
Arabic
Native Speaker
Sign
Beginner

Training and Certifications

Safety Management System & Emergency Situation Training (Training)
Training Institute:
Bahrain airport services
Date Attended:
January 2023
Duration:
8 hours
Passenger Handling Training (Training)
Training Institute:
Bahrain airport services
Date Attended:
March 2023
Duration:
8 hours
Human Factors Training (Training)
Training Institute:
Bahrain airport services
Date Attended:
January 2023
Duration:
8 hours
Airport Security Awareness for Pass Issuance (Training)
Training Institute:
Bahrain airport services
Date Attended:
September 2022
Duration:
8 hours
Dangerous Goods for Passenger Acceptance Personnel (Training)
Training Institute:
Bahrain airport services
Date Attended:
April 2022
Duration:
3 hours