customer service executive
DAMAN Insurance Co (DAMAN) Abu Dhabi)
Total years of experience :7 years, 3 Months
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback.
• The type of organization a customer service administrator works for will determine the exact responsibilities they take on. Based on job listings we analyzed, a customer service administrator’s duty typically includes:
• Answer Phone Calls Customer service administrators deal with customers directly by answering phone calls and emails. They need to think quickly and creatively in these interactions to provide a good brand image and great customer service.
• Take Customer Orders Customer service administrators to receive orders via phone, email, or post, which they respond to and process accordingly. It’s important that orders are processed on time and to the schedule so that customers know when they’ll receive their order.
• Handle Inquiries and Complaints If a customer has an issue with a product or their order, customer service administrators handle it in a professional and polite manner. Strong customer service skills are vital to this part of the role.
• Promote Sales Customer service administrators promote discounts and sales in order to reach sales targets. They’re briefed on these targets on a regular basis and educate themselves on the unique selling points of a product in order to effectively promote it to customers.
• Adhere to Team Budgets and Goals
• As part of a wider team, customer service administrators work towards goals and budgets set on a yearly, quarterly, or monthly basis while adhering to company policies. Often there are strategies and processes in place to try and meet these goals, which customer service administrators implement daily.
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback.
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
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