Sales Administrator
Black Lake Energy Services DMCC
Total years of experience :5 years, 3 Months
To support Head of Sales, Division Managers by administering the sales information system and
provide all other administration services for the sales department and staff.
Duties:
Customer Service:
Handling and prioritizing the influx of customer requests and complaints.
Establishing good relationship with client and vendors.
Receiving client emails and calls for a job request.
Responding to client's inquiry.
Closely monitor the job and updating the client regarding the job requested.
Record keeping
Maintaining and updating client and Vendor database.
Registering new client and vendors.
Updating the records with details of orders and invoices.
Keeping a record from the start of the job until the completion of the job
Contact customers to resolve any queries or obtain any information that is missing in their request
Checking every documents needed for the completion of the job.
Order Processing
Preparing quotations using an SQL Financial Accounting Enterprise Edition
Preparing material request for the client's needs
Checking prices from the company's price list before making the quotation
Checking all available materials for the client.
Sending out quotation to the client for approval.
Receiving Purchase Order from the client
Liaise closely with Finance team for the invoices and purchase orders
Chasing Purchase orders from the clients
Sales Team Administration
Produce and maintain daily, weekly and monthly sales report
Liaise with Division Managers regarding the status of the job
Training newly hired Sales person regarding the sales process.
Producing Sales process documents that can be used by the newly hired sales persons.
Assisting other Sales Administrators in their questions and queries regarding the sales process and procedures
Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested to do so
Provide a fully functional reception service. Answering and re-directing calls, directing guests to the company and greeting them on their arrival whilst servicing their needs during the visit.
Deliver timely efficient and responsive administrative duties to GAC Bunker Fuel team. Assisting the Business Coordinator in day-to-day activities of the business and support the administrative provision for both back office and commercial staff.
• Highly Familiarized with Operations/ Coordination/ Administration, Personnel
Logistics/Clearances, Visa and Immigration Procedure.
• Excelled in Administration, Coordination and Document Control Functions.
• Helping the Operations Manager allocating Offshore project personnel.
• Day-to-day onshore support for offshore projects.
• Ensuring validity of Offshore crew certifications and addressing requirements.
• Keeping all personnel deployment sheet for all projects.
• Handles confidential letters, contracts and proposal for the whole company.
• Filing and generating documents status as per quality procedure.
• Prepare presentations, charts and visual aids for reporting.
• Dealt with all construction project documents such as drawings, submittals and letters.
• Ensuring that documents have all the correct signatures showing that they have been checked, that they are been issued to the appropriate person.
• Hands on compiling documents monthly reports, daily reports, and material submittals.
• Helping the Operations Manager with all operation and Travel Requirements.
• Receiving incoming documents from the clients who have inquiries through mail
and other walk in clients.
• Maintaining registers, status for drawings and submittals.
• Answering all incoming telephone call in a professional and polite manner.
• Transferring calls from to designated area or department.
• Addressing every incoming phone call and mail for the company.
• Checking on the office supplies; monitor the inflow and outflow regularly, and maintain the records.
• Making sure that every client or visitor has logged on the register book.
• Arranging Travel and Visa for the employees and the employer including booking and accommodation.
- Check completeness of documents received under assigned business unit
-Mark and/or stamp additional documentation processing information on documents received by the trade and/or Business Unit through EDI or D/R transmission.
-Send emails and/or other correspondences to verify vague and/or unclear instructions including, but not limited to, garbled document characters, rate differences and other discrepancies between supplied information and general instructions provided by the client.
