Operations Manager
confidential
Total des années d'expérience :34 years, 7 Mois
Managing the day to day operation of the residential compound.
Managing a 108 keys hotel.
Looking after the day-to-day operation of the property.
Managing the day to day operation of a western residential compound of around 90% occupancy.
Advertising in bringing brand awareness.
Entertaining the visitors in touring the property.
Negotiating sales deal.
Preparing rental lease contract.
Following up on rental payment ensuring the rental payments are done on time.
Preparing weekly, monthly reports to ownership on the operation of the property.
Dealing with resident problems taking appropriate measures in order to ensure that the residents are having a enjoyable and a comfortable stay.
Maintening the cleanliness of the property.
Working with understaffed and ensuring the standards are maintained.
Dealing with third party operators such as mini Market, day care, beauty salon, laundry, limousine service etc.
Safety and security measures are in place.
Arranging events for residents such as ladies coffee mornings, games, get togethers, Ramadan iftar etc.
Preparing transportation roaster based on residents need for shopping trips, schools etc.
Preparing preventive maintenance schedules for Hvac, swimming pools, fire extenguishers, busses etc
Following up new business opportunities and setting up meetings.
Communicating new property developments to prospective clients
Providing management with feedback.
Resource mobilisation and instructing the contractors.
Advertising & Brand awareness of the property through social media.
Focusing on customer satisfaction.
Ensuring the continuation and enhancement of services.
Establishing rental rates by serveying local market rental rates.
Calculating overhead cost, depreciation, taxes and profit goals.
Attracts tenants by advertising vacancies and explaining the advantages of the property location and services.
Showing units to prospective clients and screening prospective tenants.
PRE-OPENING:
Expert on Pre-opening Procedures such as Snagging, preparing SOP's, Preparing Resident Manuals and Staff Manuals.
Preparing Staff Job Descriptions.
Organising and Preparing Operational Forms such as Resident Registration Forms, Maintenance Order Forms, Unit Inventory Forms, Sports & Recreation Forms, School & Shopping Transportation Forms, Leasing Forms Etc.
Organising Unit keys for Tenants Handover and Safe Keeping.
Preparing Show Units for Visitors.
Organising Open Houses & Sending Invitation to Prospective clients.
Staff Recruiting.
Advertising & Creating Brand Awareness of the Property by Social Media.
Arranging meetings with contractors in setting up contracts for F&B outlet, Mini-Market, Beauty Saloon, Montessori, Laundry, Limousine, Waste Disposal Etc.
OPERATIONS:
Al Reem Residences is a 489 keys residential compound, we have opened our doors to
our first resident on June 01, 2014 and our occupancy to date is 75% and by the end of the year we are expecting around 95% occupancy mostly westerners.
Visit website: www.alreem.sa
The secret behind my operational success is keeping the residents particularly the ladies and the children on the compound busy with lot of sports and recreational activities such as family fun days, ladies coffee mornings, bazaars etc. Maintenance
plays an important role on how we react to residents complaints and the security and
the safety of my residents is of prime importance which makes us different from others.
Working on day to day operation of the compound.
Managing the property with understaffed without compromising on the services.
Utilize full-fledged social media for advertising and brand awareness of the property.
Ensuring energy savings by scheduling and planning preventive maintenance and reducing energy consumption cost.
Ensuring that the property occupancy is consistently growing by maintaining cleanliness and good service to our residents.
Team management, preparing budget, strategic planning, Establishment & Implementation of viable SOP's
Drafting proposals & quotations, Tendering, RFA's & PO's
Schedule PPM & proactively act and resolve Tenant's complains.
Preparing monthly Compound Newsletter.
Responsibilities included: Managing more than 100 staff in different categories of the property and performing related management functions. Ensuring that the staff are performing daily operations of the villas community, handling all telephone inquiries, setting appointments, showing and renting units, processing the move-ins, setting up leases, executing renewals and handling move out inspections to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high standard of cleanliness and aesthetic appearance.
Other duties implied: Managing efficient operation of the property consistent with loss prevention and corporate office policies even during understaffed periods.
Meeting with prospective residents, identifying their housing needs, interviewing them to determine their housing needs, interviewing them to determine eligibility, showing vacant units and property amenities. Also in maintaining good tenant/ owner relations by utilizing professional communication at all times.Handled residents queries, complaints and concerns and took necessary steps to resolve the situation accordingly.
Ensured that the compound occupancy is always maintained at above 90%.
Maintaining energy saving consumption.
Scheduling preventive maintenance to ensure that all home appliances, Hvac, and swimming pool are maintained thus reducing the costs.
Management
15000 employees from different nationalities and cultures are on the payroll of the
company. Out of which more than 2500 senior management staff are from West,
America and far eastern countries. Facilitating all employees housing needs.
Presenting and demonstrating the newly joined staff of the company profile and
housing facilities. Prior to the arrival of the new staff appropriate cost saving
measures are taken.
To provide company owned villas / apartments on the basis of
the contractual commitment of the company, position and housing allowances of the
employees. If required arranging temporary accommodation for the new arriving staff,
prior to re-locating them to their permanent accommodation. Negotiating and making
deals with outside real estate agency / owners in case of non-availability of the
company owned villas / apartments or based on clause in the employees contract.
"Slashed payrolls/ benefits Administration cost 30% by negotiating pricing and fees, while ensuring the continuation and enhancement of services"
Keeping a track and follow ups of occupancy of all the company owned and rented
accommodation. Proper records are maintained to liaise with accounts department to
ensure rents are paid on time.
Oasis Residential Resorts is one of the best Residential resorts in the kingdom of Saudi
arabia, consisting of 200Luxury villas, 48 luxury apartments, 98rooms Tower hotel and
23 luxury suites with superb recreational facilities.Visit website
www.oasisresorts.net.
To ensure the smooth operation of the Front office on a day to day basis.
Scheduling
the reception, concierge, bell stand, House keeping, transportation.
Preparing
transportation schedules to the residents for shopping, school etc.
Dealing with the vip guests.
Ensure the highest standard of service to the guests.Provide training to staff and
checking on restaurant and sports bookings.Assisting sales in showing villas to
prospective clientele and doing inventory.Check and monitor the House keeping
activities. Forecasting & Budgeting of the Front office department.
A five star hotel nestled in the district of Makkah with 418 rooms owned and managed
by Saudi Hotels and Resorts Area company. (SHARACO)
Joined the Hotel as a Steward, did Cross Training in almost every Departments especially F&B such as Waiter, Coffee Shop, Room Service, Kitchen and Front Office until I decided to take my Carrier at Front Office, in other Words I Joined the Hotel as a Steward and my last Position was Front Office Supervisor.
My responsibilities at the Front Desk were as follows:
Check the daily guest expected arrivals/check-outs.Deal with the VIP's and guest
complaints.Implement in-house training for Front desk staff -Speeding profitability. Room forecasting and budgeting.
JGC Corporation, reputed Japanese firm dealing in gasoline at mina al ahmadi, Kuwait had had a camp with 250 villas designed for Japanese, British and Korean executive staff.
My duties were to assist the camp boss in the day to day operations.
Supervising total housekeeping activities .
Preparing transportation schedule for staff families and kids to shopping and schools.
Monitoring and maintaining high standard of service.
courses: Completed a correspondence course from American hotel and motel association in Front office management.