Sales Manager
Novotel Al Dana Resort
Total years of experience :12 years, 7 Months
Managing the day-to day operations sales team and ensuring the all sales opportunities are fully captured.
2. Driving profitable growth in target areas along with building and maintaining strong relationship with clients.
3. Anticipating client objections and having prepared answers to address them.
4. Ensuring that the company has a strong presence in its target marketplace.
5. Discussing a products price, payment term, delivery schedules and other conditions with perspective clients.
6. Researching client’s needs before putting a proposal to them.
- I worked as a Sales Supervisor in a designated area and visited 10 points everyday, and this includes the collection of orders in the assigned area, control of accounts receivable.
- I fulfilled sales plans of at least 200, 000 rubles per month for the existing customer base, and this includes working with network and retail clients, adhering to merchandising in retail outlets, placing advertising materials and maintaining MML in those outlets.
- I developed a client base everyday and this part includes the conclusion of contracts, working with PDA, maintaining photo reports, generating reports on the work done, fulfilling the schedule of visits to stores and attracting new partners to cooperate.
- I managed a team of 10 people and made sure they followed all company standards and reached the monthly sales plan and filled all the needed reports on a monthly basis.
● Promoting company products all over the Emirates by establishing contacts and, visiting
guests at the Emirates hotels and offering them many activities, recommending solutions
to raise the company’s revenue besides Setting and achieving sales targets
● Preparing airport & other excursions manifests daily, arranging transfers, managing groups
upon arrival, departure, and organizing different sites seen around the Emirates.
● Assisting our clients and tourists throughout the day wherever they are by providing them
with all the information needed about the country.
● Making sure that a high-quality service is given by establishing and enforcing organization
standards.
● Planning and organizing accommodation, catering, and other hotel services.
● Maintaining statistical and financial company records and plans.
● Leading private and group tours all over the emirate of Abu Dhabi.
● Finding new channels for selling and distribution of company’s products by establishing
contacts and, visiting guests at the hotels and offering them many activities,
recommending solutions to raise the selling and better the productivity all over UAE.
● Devising and implementing the organization’s sales strategies.
● Deal with customer feedback, inquiries, complaints, and refunds.
● Preparing reports by collecting, analyzing, and summarizing information.
● Building relationships with new customers and distributors and maintaining good business
with existing clients by providing support, information, and guidance; researching and
recommending new opportunities; recommending profit and service improvements.
● Maintaining quality service by establishing and enforcing organization standards.
● Lead the company’s airport operations and serve as the face of the company to arriving
guests, including:
o Welcoming and escorting VIP guests, groups, and individuals from a variety of
nationalities with maximum cultural sensitivity, greeting them in their native language
to create a strong first impression and put guests at ease.
o Assisting guests and resolving problems as needed (visa issues, lost luggage, etc.).
o Managing a team of four people to ensure that the operation is going smoothly in the
airport beside multiple hotels and transfers reservations to ensure customer
satisfaction.
● Consistently recognized with strong positive feedback from guests, particularly concerning
language skills.
● Responded to guest communications via email, phone, and fax to give information about the
hotel, action reservations, and satisfy customer needs in a timely fashion, while following hotel
protocol in communication to ensure outstanding customer service.
o Coordinated with the guest relations department to arrange group reservations from
companies and government entities.
o Identified appropriate rooms for guests and possible upgrades based on
comprehensive knowledge of hotel rooms and packages and availability to ensure
repeat customers. Recognized with positive feedback from guests as exceeding
expectations.
● Tracked room availability and developed a forecast for room revenue and hotel occupancy to
create daily reports for the general manager. Worked with the revenue manager and
marketing and sales department to reach the hotel’s targets.
● Maintained relationships with travel agencies and referral networks to bring in clients.
● Completed 3-month training as a
● Responsible for sales and reservations of travel and hotel reservations as well as package
tours: responded to customers by phone, email, and face-to-face to quote fares and room
rates, give suggestions and discounts and provide travel information. Made and confirmed
reservations via computer.
● Sold and issued airline tickets, assigned seats, and checked baggage. Checked passports,
directed passengers to boarding areas, assisted children and passengers with disabilities to the
board, and made boarding announcements.
● Kept in direct contact with airline companies and other travel agencies regarding ticketing to
ensure the best rates for customers.
● Handled night operations of the hotel, assisting guests, and resolving issues. Assisted
receptionists as needed to take guest calls, make reservations, and handle walk-in guests.
● Checked condition and maintenance of vacant rooms; checked on restaurants and coordinated
with restaurant managers to resolve complaints and issues.
● Prepared police reports and night reports for the general manager, reporting on the number of
clients and any incidents.
I've studied Business administration fo hotel management and I've learnt much about business in both the travel & hospitality industries. I've got to know much about the aviation industry and how to deal with clients and different bookings and how to achieve different sales targets.