Senior Team Lead
Network Intelligent Payment Solutions
Total des années d'expérience :11 years, 6 Mois
* Minimized submission of ad-hoc reports by designing client reporting modules and dashboards saving time and decreasing errors
* Evaluated team performance and published monthly status reports for the department which promoted transparency within the cross-functional teams
* Audited and reconciled operation accounts and ensured on time smooth completion of external audit reviews
* Partnered with developers to automate manual processes, based proposed solutions meeting defined specifications and needs
* Collaborated with stakeholder during workshops, gathered and mapped client requirements and built use cases, user stories
* Oversaw with the PMO the project delivery and facilitated implementation of projects adhering to requirement documents
* Performed regular reviews of business operation processes and procedures and recommended improvements to enhance outcomes and resolve day-to-day operational issues
* Provided executives with analytics as the basis of reorganization and relocation strategies
* Managed the Service Desk call center with a team of 3 and dealt with customer complaints, August 2017 - December 2018
* Mapped fields for api integration between eCommerce platform and bank online channels to provide to end customers additional payment channel options
* Attended frequent face-to-face meetings with clients to gather and validate client requirement, delivering detailed minute of meetings (MOM) and finalizing documentation
* Worked closely with technical and testing departments ensuring delivery of projects as per approved scope of work (SOW)
* Carried out unit acceptance testing (UAT), pilot production testing and post-production support
* Performed quality assurance and user acceptance testing facilitating on-time acclaimed “go-live” of enterprise implementations for up to 1 million UAE users
* Worked with the operation and business teams of partner bank and produce internal operation process data flows
* Supported the branch staff through resolution of issues with retail banking products enabling delivery of quality customer service
* Coordinated with the IT department for de-bugging of system issue and resolving business-related problems
* Reviewed, analyzed reconciled the bank’s internal accounts mapped to retail products
- Involved in the development, rollout and post-go live support for Western Union money transfer, internet banking and check interfaces.
- Coordinated the preparation of business requirement documents and collaborated with external consultants in development, testing and delivery of the interfaces.
- Provided post-go live support to end users by analyzing and allocating identified issues through the Remedy system.
- Tested the integrity of data from outcomes of interfaces like internet banking and SAP and tracked progress of logged issues through Jira.
- Conducted a workshop on the functionality and workflow of SAP interface enabling the development of the bank’s in-house tool for SAP interface.
This degree serves the learning of economic perspective of real estate markets, estimating and evaluating the demand for real estate, managing Human Resources within Real Estate organizations.
✓ Bachelors degree in International Economic Relations from University of National and World Economy, Sofia, Bulgaria
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