Geraldine Hocson, HR Officer

Geraldine Hocson

HR Officer

Nation Hospital

Location
United Arab Emirates - Abu Dhabi
Education
Diploma,
Experience
23 years, 3 Months

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Work Experience

Total years of experience :23 years, 3 Months

HR Officer at Nation Hospital
  • United Arab Emirates - Abu Dhabi
  • My current job since June 2017

• Acts as the first point of contact for employees for performance management and employee relations issues
• Provide advise, counsel and resolution to managers on a broad range of employee issues including general HR issues, policy interpretation, work conditions, employee development, performance management and succession planning
• Provide guidance and support in organizational development and growth
• Supports resolution of employee relations issues and assists the Human Resources Director with investigations as necessary
• Confers with / advises management regarding interpretation of policies/processes; provides guidance to management to ensure compliance with UAE Labour Law
• Acts as a liaison between staff and management to address various situations when appropriate
• Conducts employee exit interviews to ensure proper information is captured, recorded and is available for analysis
• Follows up with employees to determine reactions to specific initiatives / actions taken; prepares documentation and analysis of employees’ comments and actions taken
• Responsible for ensuring the MIMSYS HRMIS is updated with new starter information, salary and compensation/benefits changes and maintenance
• Provides ad hoc statistical information reports, either on a weekly, monthly, quarterly and/or annual basis
• Circulates the same information via the Director, Human Resources to Senior Management as required
• Provides supervision, delegation and management, learning and development to subordinates within the HR organizational structure of the department, ensuring departmental goals and targets are met
• Provide Mimsys HRMIS ad hoc and regular reports as required
• Responsible for provision of general employee relations advise to members of staff
• Actively participates in the departmental quality improvement programmes
• Actively participates in the department programme to prepare for JCI accreditation
• Supports Nation Hospital policies and Human resources Policies and Procedures and serves as a professional role model for staff
• Assumes the role of a brand ambassador for Nation Hospital in promoting a positive image to external stakeholders
• Update the Employee’s masters list of the Human Resources Information System (HRIS) and transfers the new employee information to the employee relations section of the HRIS
• Ensures that the hard copy of Employee Personnel File is complete and compliant with JCI and HAAD requirements
• Assists in mobilization of candidates in visa processing, ticketing/transport and housing arrangement
• Coordinates new employee starting dates and processing of paperwork associated with the hiring of newly hired and transferred employees
• Maintains office supplies inventory by checking stock, to determine inventory levels; anticipating needed supplies; placing and expediting orders from materials/supplies; verifying receipt of supplies
• Responsible for maintenance of Personnel Files ensuring file and licenses required is up to date
• Responsible for staff medical insurance addition and cancellation requests and updates member list
• Assists in the implementation of HR policies and procedures which includes but not limited to monitoring of attendance and staff leaves
• Responsible in issuance of employee related request letters
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
• Assist in the processing of the monthly payroll
• Performs other related duties incidental to the work described, directly or through delegation

Recruitment Clerk/HR Assistant at Nation Hospital
  • United Arab Emirates - Abu Dhabi
  • August 2015 to May 2017

• Responsible for assisting the Recruitment Team with job advertisements, interview scheduling and document collection to help with the shortlisting of candidates
• Provides overall administrative support to the Recruitment Team and maintains the new employee file system
• Collects candidate documentation at the appropriate time for qualified candidates, including documentation for licensure applications
• Coordinates new employee starting dates and processing of paperwork associated with the hiring of newly hired and transferred employees
• Update the recruitment section of the Human Resources Information System (HRIS) and transfers the new employee information to the employee relations section of the HRIS.
• Ensures that the hard copy Employee Personnel File is complete before handing over to the Employee Relations Team and is compliant with JCI and HAAD requirements
• Liaises with the Housing Coordinator regarding the assignment of housing (temporary/permanent) for the new employee
• Maintains the Employee License hard copy file, ensuring that all licenses filed are up to date
• Assists in the implementation of HR policies and procedures which includes but not limited to monitoring of attendance and staff leaves
• Develop and maintain HR databases, personnel files, and physical filing system
• Responsible in issuance of employee related requests letters
• Assist in the processing of the monthly payroll

Executive Secretary at Noble Lighting and Decors L.L.C.
  • United Arab Emirates - Abu Dhabi
  • March 2013 to June 2015

• Provides administrative support to the General Manager
• Answers and screens phone calls and manages the General Manager’s mail
• Transcribes drafts, proofreads and revises correspondence, memos, flyers,
agendas, minutes, resolutions and policies
• Schedules and coordinates appointments, meetings and events, including
registration and travel arrangements as necessary
• Prepares quotations, invoices, purchase orders to our clients and suppliers
• Coordinate all activities related to Document Control procedure, including technical documents, drawings, and commercial correspondence
• Typing of documents and prepares submittals as required by the client
• Maintain updated records of all approved documents and drawings under a safe custody without any damage or deterioration with easy traceability

CUSTOMER SERVICE REPRESENTATIVE at CONVERGYS PHILS. CORP
  • Philippines
  • June 2010 to January 2013

• Addresses customers queries and provides relevant information
• Addresses customer complaints effectively and efficiently
• Assists subscriber to renew their services with Onstar which is a subsidiary of General Motors and a global leading provider of connected safety, security and mobility solutions and advanced information technology
• Upsells or suggests products that could be beneficial to the subscriber

Customer Service Representative at TELEPERFORMANCE
  • Philippines
  • November 2007 to July 2009

• Addresses customers queries and provides relevant information
• Addresses customer complaints effectively and efficiently
• Upsells or suggests products that could be beneficial to the subscriber
• Answers customer inquiries and provide relevant information to subscribers of Sprint which is a US-based holding company that caters multiple wireline and wireless networks such as telecommunications serving consumer, business and government customers in United States

Executive Secretary at St. Robert's Academy
  • Philippines
  • August 2006 to October 2007

• Provides administrative support to the General Manager.
• Answers and screens phone calls and manages the General Manager’s mail.
• Schedules and coordinates appointments, meetings and events, including
registration and travel arrangements as necessary.
• Transcribes drafts, proofreads and revises correspondence, memos, flyers,
agendas, minutes, resolutions and policies.
• Assists in the completion of various forms, notices, press releases and other
communications.

Recruitment Specialist at MANPOWER RESOURCES OF ASIA, INC
  • Philippines
  • August 2005 to July 2006

• Maintain and updated roster of applicant placement and potential job opportunities.
• Responsible for effective and fast recruitment processes both externally and internally.
• Follow up and coordinate recruitment status of approved candidates.
• Draft communications for our clients

RECRUITMENT SPECIALIST at JS CONTRACTOR, INC
  • Philippines
  • February 2000 to July 2005

• Maintain and updated roster of applicant placement and potential job opportunities.
• Responsible for effective and fast recruitment processes both externally and internally.
• Follow up and coordinate recruitment status of approved candidates.
• Draft communications for our clients

Education

Diploma,
  • at St Robert's International Academy
  • April 2007
Bachelor's degree, Business Management
  • at CAP College Foundation
  • January 2005

Specialties & Skills

Employee Relations
Customer Service
Telecommunications Sales
MS Office Automation
CLIENTS
CUSTOMER INQUIRIES
CUSTOMER SERVICE
FOR SELLING
GENERAL MOTORS
RECRUITMENT
SECURITY
SOLUTIONS
TELECOMMUNICATIONS

Languages

English
Intermediate

Training and Certifications

Caregiving (Training)
Training Institute:
St. Robert's Academy
Date Attended:
November 2006

Hobbies

  • Reading
  • Cross stitching
  • Traveling