Customer Service Agent
M. H. Alshaya Company
Total years of experience :6 years, 9 Months
recieving and sending orders online and through phone
answering customers calls and providing neccessary information
taking complains from customers through phone and online and solving them
Identifying customers’ needs, clarify information, research every issue and providing solutions
handling phone calls and social media accounts and keep accounts updated
taking and solving customers complaints
recieving orders and adding them in the system
3 month long ticketing course in Amadeus system