IT Support Engineer
Emirates NBD
Total years of experience :11 years, 10 Months
Providing solution to the Tickets raised by the user through the BMC REMEDY to meet the SLA of the company.
Supporting applications like Finacle, BPM, Sigcap, CRM and configuring outlook etc.
Provides remote Support through SCCM client and and Onsite support.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Handling ServceDesk and Helpdesk activities.
Supporting the roll-out of new applications.
Provide technical support via telephone communication, remote with end-users and on-site support for issues. Installing and configuring computer hardware, software, systems, networks, printers and scanners.sers at Emirates NBD, Emirates Islamic and Tanfeeth.
Assisting users remotely using SCCM.
1, As part of Emirates NBD New CRM upgrading Project:
Visited 25+ Emirates NBD branches to deploy New CRM.
Installation of Wacom device, Digital voucher drivers, Automation of EDGE Extension Installation, Push the Extension policy, SCCM push to install MSI.
2, As part of Emirates NBD Advent & Moxy upgrading Project:
Remotely Installed and configured Advent & Moxy applications around 100+ priority users of Emirates NBD and Emirates Islamic.
Provide Level-2 technical support to 1000+ end users.
Supporting the IT infrastructure in the schools under MOE-UAE.
Being the first point of contact for the users and coordinating between different
IT domains, using IVANTI Service tools to register incidents and service request
using ITLT framework.
Co-ordination with network team for network requirement/issues.
Responsible for supporting the staffs and teachers of Ministry of Education
In Hardware, Software and Networking areas. Also dealing the accounts of the users.
Configure and install printers using MYQ Server.
Support & Troubleshooting Microsoft office 365 application issues.
Assembling/Repairing Desktop & laptop hardware.
Support and troubleshoot different kinds of Hardware’s like Projectors,
interactive Projectors, Smart boards, Interactive boards, smart TVs, AV system etc.
Reporting the issues to the appropriate team, external vendors or
service provider-based type of incidents.
Installing and troubleshooting (Cisco, Huawei) IP phones.
Mapping to network printers and shared drives.
Network with LAN/WAN and active directory continuous company connection.
Configure antivirus software to fully protect IT environment.
Patch network cables in the IDF rooms between patch panel and switches
manage offsite Storage of backup tapes.
Installing, configuring and upgrading software, using standard business
and Administrative packages LANDesk Application.
Initiate and complete Microsoft Windows server operating system updates.
Troubleshoot CCTV related problems.
Troubleshooting problems with computer systems, including troubleshooting
hardware and software, email, network and peripheral equipment problems
managing the repairs and corrections where it is required.
Maintain Network inventory & AMC data.
Co-coordinating with Helpdesk for issues.
Coordinate with New project.
Assisting users remotely using SCCM.
-Familiarize end users on basic software, hardware and peripheral device operation Install and configure software and computer.
-Establish accounts for new users and assist with password or login problems.
-Providing desktop support, Project coordination, Imaging or reimaging PCs and Laptops. System hardware and software troubleshooting.
-Troubleshooting and configuration of Outlook Client Email issues.
- Provide support for basic Microsoft Office issue, internet connectivity issues, printer issues, application connectivity issues, Wi-Fi issues.
-Installation and maintenance of Windows Operating Systems.
-Troubleshooting of network related problems over intranet and internet.
- Installation, Configuration, Upgrading the Computer hardware/Software.
-Troubleshooting printers, scanners. Quick heal antivirus Console installation and up gradation.
-Browser Support for webpage’s, mail configuration and its back up.
-Assembling of hardware devices.
-Map network drive, File& Folder sharing.
• Active Participation in Designing, Testing of Complex LAN networks.
• Installing and configuring DNS, DHCP and other related services.
• Implementing Group Policies, Auditing & Security.
• Network management like configuring switches, port enabling, network printer configuration.
• Trouble shooting Network related issues.
• Structured cabling and crimping.
• Maintaining network diagrams with network devices and connectivity.
• Maintaining the IP Schema by process wise.
• Maintaining hardware related issues.
• Update system as soon as new version of OS and application software comes out.
• Operating and maintenance of Bio Metric Security Devices.
• Installation & Configuration of IP/ CCTV cameras.
• Handle the tasks of advising users by interpreting problems and technical support for hardware, software, and networks.
• Routine maintenance comprising cleaning log files, temp files.
• Responsible for troubleshooting hardware and software issues, adding new equipment as well
installing and configuring networking systems.
• Installation and Configuration of Outlook Express and MS Office.
• Provide desktop support to the users.
• Administration and maintained user access and security.
• Provide hardware, software and network troubleshooting.
• Installing, Configuring, and Troubleshooting Windows XP Professional user machines
• Manage different users and install software's.
• Install Antivirus software.
• Troubleshooting TCP/IP networks.
• Creating new users and groups in the domain controller and implementing group policies for user groups and organizational units.