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Shaath Abdulkareem Haitham Shaath, NEW ACCOUNTS ASSISTANT MANAGER

Shaath Abdulkareem Haitham Shaath

NEW ACCOUNTS ASSISTANT MANAGER

AMERICAN EXPRESS

Location
Saudi Arabia - Riyadh
Education
High school or equivalent, GENERAL
Experience
23 years, 0 Months

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Work Experience

Total years of experience :23 years, 0 Months

NEW ACCOUNTS ASSISTANT MANAGER at AMERICAN EXPRESS
  • Saudi Arabia - Riyadh
  • January 2005 to December 2016

 Ensure that all new account applications are accounted for and ensures processing of all applications within the agreed SLA.
 Ensure 100% Compliance with Risk Policy and satisfactory audit reviews.
 Ensure that the risk policy is complied with at all times
 Reviews SIMAH and financial data for applicants to ensure risk free decision is taken and approved.

Authorization Department at AMERICAN EXPRESS
  • Saudi Arabia - Riyadh
  • January 1997 to December 2005

Supporting card member and merchants transactions
Assessing risk per financial transaction
Monitoring high risk behaviour
Processing high value transactions and educating merchants and card members on card security

Customer Service Department at AMERICAN EXPRESS
  • Saudi Arabia - Riyadh
  • January 1994 to December 1997

Resolving customer enquiries through telephone or face to face meetings
Handling both credit and charge card queries using various systems
Handling emergency requests from customers who are overseas
Involved in the preparation of call centre service level and call quality reports
Involved in the emergency cheque encashment for all card holders

Education

High school or equivalent, GENERAL
  • at OMAR BIN AL-KHATAB HIGH SCHOOL
  • July 1989
High school or equivalent, GENERAL
  • at OMAR BIN ALKHATAB SECONDARY SCHOOL
  • June 1989

Specialties & Skills

Credit Risk
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Credit Cards
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Customer Relationship Management
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Customer Service Management
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Financial Operations
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Risk Management
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Commitment Work under pressure
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Relationship Management
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Planning & Time Management
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Customer Services
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OPERATIONS
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Languages

English
Intermediate

Training and Certifications

Anti-Money Laundering & Countering Terrorist Financing Training (Training)
Training Institute:
SAUDI ARABIA MONELARY-THE INSTITIUE OF BANKING
Achieving Personal Excellence - 2007 (Training)
Training Institute:
AMERICAN EXPRESS-RIYADH
Performance Management - 2009 (Training)
Training Institute:
AMERICAN EXPRESS-RIYADH
Supervisory Skills (Training)
Training Institute:
AMERICAN EXPRESS-RIYADH
Anti-Money Laundering & Countering Terrorist Financing Training (Training)
Training Institute:
SAUDI ARABIA MONELARY-THE INSTITIUE OF BANKING

Hobbies

  • Socialising with friends- Computing Football/Soccer
    Socialising with friends AND FAMILY Computing & WATCHING TV Football
  • READING & FOOTBAL