System Support Engineer
Sybrid Private Limited, ALakson Group company
Total years of experience :8 years, 2 Months
• Manage workflow and service request through Client's call ticketing system.
• Software installation, configuration, and troubleshooting for end users.
• Performance of IT supports duties as defined by the appropriate I.T Support team leader.
• Network printer installation/configuration.
• General Desktop Support/Project Coordination/Move activities.
• Monitor, analyze and address reliability and performance issues.
• Analyze problems, develop creative solutions and assess risks/benefits.
• Assess and address compliance with applicable IP Policies, Standards and Technical controls.
• Document supported system and application procedures and processes.
• Staffing the help desk as needed.
• Keep abreast of technology changes and Client's operating environment changes to assess potential.
• Should be responsible to comply with the standards within the company for e.g. ISMS, HIPPA etc.
• To report information security weaknesses and gaps through Incident Reporting Mechanism and Weakness re-porting mechanism.
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Diagnose hardware and software problems, and replace defective components.
• Design, configure, and test computer hardware, networking software and operating system software.
• Configuring various software, operating system and application programs
• Managing the Bio-Metric attendance system of employees.
• Research new technology (Hardware & Software), and implement it or recommend its implementation.
• Maintain logs related to network functions, as well as maintenance and repair records.
• Develop/Maintain/ Update and configure the official website.
• Maintain an inventory of parts for emergency repairs.
• Confer with network users about how to solve existing system problems.
• Coordinate with vendors and with company personnel in order to facilitate purchases.
• Support implementation and planning of deletions, additions and major changes to support regional infrastructure.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Maintain and secure passwords, file system security and data integrity for desktop environment.
• Resolved all problems and questions in a timely manner.
• Installed and checked hardware and software applications.
• Website Maintenance.
• Assisted end users in utilizing new and existing technology options.
• Repaired employee computers, laptops and network printers.
• Assisted with training events and equipment breakdown response.
• Resolved all documents problems in coordination with remedy and help desk teams.
• Resolved all problems and questions in a timely manner.
• Ensured maintenance of system data security.
• Provided end user training on various programs and procedures.
BS Hons in Telecommunication From University of Sindh, Jamshoro
