ICT Specialist
International Committee of the Red Cross (ICRC)
Total years of experience :7 years, 2 Months
Provide day-to-day technical support for end-users of desktop applications, telephones, printers and computer hardware.
Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.
Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.
Allocates equipment in an efficient manner, taking into account users' needs and ICRC policies.
Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.
Keeps technical documentation up to date for all IT installations when relevant
- Familiar with support ticket, call center, and knowledge-based systems.
- Maintain technical data reports - Supporting clients with their technical issues, follow up with the proper team to resolve the issues.
- Working with clients from many projects such as Aljazeera website, Alaraby Aljadeed website, Ooredoo.com, and many other projects.
- Applying scripts on Database servers, managing active directory users, troubleshooting outlook and webmail issue.
- 24/7 Monitoring system for websites availability, server’s reachability, and other services
- Exchange - Microsoft Office - Office 365
• Installing and deploying windows servers (Hardware and Software)
• Network and routers troubleshooting, diagnostics and maintenance
• Installing and configuring alarm and monitoring systems
• Network and routers diagnostics and maintenance
