Commercial Director & BDM
APIS Integrated Solutions
Total years of experience :19 years, 6 Months
||Responsibilities||
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- Define the product strategy and roadmap.
- Plan and modify product configurations to meet customer needs.
- Customers Deals.
- Confer with customers and engineers to assess equipment needs and to determine System requirements.
- Understand customer requirements, to promote the sale of company products, and to provide sales support.
- Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.
- Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
- Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
- Set pricing to meet revenue and profitability goals.
||Achievement||
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- Won the NBE tender 2014-2015 with 2000 POS"Castles Brand
- Self-Services Project 2015 "Full Function Payment Kiosk" with Etisalat Misr, Install whole payment gateway plus the Kiosk Hardware and its client App.
- Recognized the first supplier for POS spare parts at Fawry and NTG.
- Provided E-Payment Application for Etisalat Misr 2016.
- Define the product strategy and roadmap.
- Plan and modify product configurations to meet customer needs.
- Confer with customers and engineers to assess equipment needs and to determine System requirements.
- Understand customer requirements, to promote the sale of company products, and to provide sales support.
- Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
- Sell products requiring extensive technical expertise and support for installation and use, Such as material handling equipment, numerical-control machinery, and computer systems.
- Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.
- Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
- Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
- Set pricing to meet revenue and profitability goals.
- Deliver a monthly revenue forecast.
ATM and POS:
- Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
- Owns the development lifecycle and is responsible for managing technical risks throughout the project.
- Manages technical resources.
- Consistently delivers high-quality services to our clients.
- Coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients.
- Obtain the requirements for logistics and coordinate with the finance department to obtain the necessary approval for the budget.
- Reviews the status reports of team members and addresses issues as appropriate.
- Complies with and helps to enforce standard policies and procedures.
Extra Responsibilities:
- Responsible for all technical issues for the ATM M/Cs.
- Responsible for the warehouse, stock system and workshop operation.
- Follow up & ensure that the technicians are applying the quality assurance requirements.
- Responsible for all technical issues for the NCR and Diebold M/Cs.
- Follow up the Maintenance to the BOCD Bank in LIBYA for NCR M/C.
- Presales for a new French Point Of Sale brand.
- Supports and coaches a group of ATM technical engineers, develops training schedules.
- Prepare reports, budgets and assessments.
- Contact and foster client relationships.
- Manage team performance and progress.
- Coordinate, attend and lead team meetings.
- Deliver client service level agreements and KPIs
- Analyzes the performance of machinery or operating equipment, reviews product designs and repairs or troubleshoots manufacturing equipment.
- Observation the maintenance for The ATMs Machine (NCR, Diebold and KingTeller).
- Follow up the Maintenance to Citibank M/C (NCR and Diebold)
- Follow up the Data Center (IT Room) Maintenance.
- Site inspection & acquisition.
- Site preparation.
- ATM (NCR & Diebold) installation.
- FLM and SLM.
- Install Banknotes Processing Machines respectively systems at customer sites.
- Conduct In-House and On-site trainings for customers.
- Conduct preventive and corrective maintenance of Banknote Processing Systems.
- Install other G& D products as per requirements.
- Fixing the Radar Equipment.
- Reporting all the Communication Devices issues.
- Follow up the maintenance for the Electrical Generators.
- Supervising technicians and craftspeople and other colleagues.
- Writing technical reports.
Bachelor’s Year is Very Good (84%). General Grade (GPA) is Good (73%). The Project is: Home Automation and Security System (Excellent Grade) The Project overview: A home automation system integrates electrical devices in a house with each other. The techniques employed in home automation include those in building automation as well as the control of domestic activities, such as home entertainment systems, houseplant and yard watering, pet feeding, changing the ambiance "scenes" for different events (such as dinners or parties), and the use of domestic robots. Physical security describes measures that are designed to deny access to unauthorized personnel (including attackers or even accidental intruders) from physically accessing a building, facility, resource, or stored information; and guidance on how to design structures to resist potentially hostile acts.