هيفاء أبو شقرا, Executive Secretary / Office Manager

هيفاء أبو شقرا

Executive Secretary / Office Manager

Investment Trading Company s.a.l.

البلد
الولايات المتحدة - شمال كارولينا - Charlotte
التعليم
بكالوريوس, Psychology - Industrial
الخبرات
22 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 6 أشهر

Executive Secretary / Office Manager في Investment Trading Company s.a.l.
  • لبنان - بيروت
  • أشغل هذه الوظيفة منذ يناير 2014

- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Using a range of office software, including email, spreadsheets and databases;
- Managing filing systems
- Organizing the office layout and maintaining supplies of stationery and equipment;
- Maintaining the condition of the office and arranging for necessary repairs;

HR Coordinator / Executive Secretary في Inteltec s.a.l
  • لبنان - بيروت
  • يونيو 2012 إلى ديسمبر 2013

•Calendar Coordination: maintain, schedule and coordinate GM calendar, transmit customers / employees messages.
•Prepare confidential correspondence; develop presentations and take Minutes of meeting.
•Request the management purchases
•Provide proposal for improvement of the processes that are applied within the company
•Handle all secretarial duties
HR Coordinator:
•Manage & organize the HR department
•Participate in the improvement of the applied procedures and processes
• Developing the organization chart & job description.
•Follow up adequate implementation of the company’s regulations
•Ensure all employees are aware of their responsibilities concerning Labor law and internal policies
•Circulate the internal notes/memos (vacations, insurance, NSSF & processes…)
•Control employees’ attendance, overtime hours & leaves.
•Prepare the payroll on a monthly basis
•Participate in the preparation, implementation & amendment of the training plan. Coordinate with the department/sections to define the training needs.
•Organize the recruitment process; select, screen CV’s & interview applicants
Quality Assurance:
•Perform communication and liaison functions with other departments related to the quality function.
•Organize, maintain and improve quality documentation (procedures, forms & manuals)
Health & Safety Officer:
•Preventing accidents, observing and implementing safety regulation and ensuring fire safety
•Prepare and implement the organization’s Emergency Action Plan and procedure, including response to fire or first aid situations for all areas of the organization, including sites, offices, warehouse, etc …
•Establishing, driving objectives, initiate analysis of any problem encountered, and implement the corrective actions in coordination with the Department Manager
•Performs the following tasks:
oMake presentation & conduct awareness sessions
oProvide Health & Safety Training
oIdentify probable risks
oInspect all activities of the organization
oAttend health & safety meetings

Administrative Assistant في The Private Office
  • الإمارات العربية المتحدة - العين
  • أغسطس 2009 إلى أكتوبر 2010

•Calendar Coordination: coordinate and liaise with all the department mangers and arrange and follow up their requirements.
•Arrange meetings and Conferences for the organization to be held in an amicable and facilitating manner.
•Arrange and follow up the hotel bookings for the Department mangers and our relevant guests visiting UAE or vice versa, confining the budget.
•Prepare LPOs and budget drafts while in coordinating with department managers.
•Draft all kind of reports and international Correspondence letters for all departments.

Administrative Assistant في Department of Municipal Affairs – Abu Dhabi
  • الإمارات العربية المتحدة - أبو ظبي
  • فبراير 2009 إلى أغسطس 2009

Support the Municipal Regulation Team (consultant)
•Calendar Coordination: coordinate and liaise with the department mangers and arrange and follow up their requirements.
•Arrange meetings and conferences for complete division.
•Update the work and follow up in progress list on weekly and monthly basis.
•Coordinate correspondence between all the teams & the 3 Government municipalities and liaise in drafting the policies and procedures of the Division.
•Screen phone calls.
•Handle and follow up all kind of secretarial and admin jobs.

Brand Marketing Coordinator في Sama Dubai – Member of Dubai Holding
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2007 إلى يناير 2009

Support the Brand Team unit will all administration & coordination tasks:
•Calendar Coordination
•Arrange effective meetings
•Update the work in progress list on weekly basis
•Business Travel arrangement
•Organize team outings & activities
•Coordinate correspondence between the team & other external & internal units
•Screen phone calls
•Manage all Finance related correspondence
•Assist in Recruitment process:
- Arrange interviews
- Contact candidates
- Book meeting rooms
- Fill all required forms
- Get & attach all required documents from candidate

Sales Executive Assistant في Al Buheira Lacnor Dairies Co. Ltd
  • الإمارات العربية المتحدة - الشارقة
  • أبريل 2007 إلى سبتمبر 2007

•Facilitate meetings: Sales Monthly Meetings
•Prepare all Monthly Sales Reports
- Manpower Report
- Monthly Sales 06 Vs Monthly Sales 07
- Charts for all Sales departments year wise
- Budget Vs Monthly Sales
- Sales Report year Vs Yago year
- Target Vs Achievement route wise
•Handle all secretarial Duties

Personal Assistant في The Coral Oil Company Ltd.
  • لبنان - بيروت
  • يونيو 2004 إلى مارس 2007

•Prepare Minutes of Meeting
•Facilitate meetings: Board of Directors, Monthly Managers Meetings and Oil Committee Companies’ Meetings
•Prepare all reports for Fuel Prices, Weekly Performance
•Handle all secretarial duties
•Develop maintenance and contracts for office equipments
•Assist Legal Department
•Assist HR Department:
- Prepare Employee Leave & Records
- Process payrolls: calculate overtime hours
- Calculate Purchasing Expenses
- Prepare Payment Vouchers
- Assist in Recruitment Process
Select & Screen CV’s
•Assist Engineering Department
- Responsible for budget control and estimate costing
- Prepare expense spreadsheets and handle financial statements

Data Specialist في Ministry of Finance – Real Estate Department
  • لبنان
  • يونيو 2001 إلى يونيو 2003

•Serve on a tenancy, to a team in computerize the Real Estate Department of the Ministry of Finance
•Responsible for the correction of the computerized registers
•Develop Title Deed and Real Property to owners

Secretary في United Industries Co. - KIPCO GROUP
  • الكويت
  • يوليو 1999 إلى سبتمبر 2000

•Screen phone calls and give information to callers, take messages, or transfer calls to appropriate individuals.
•Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
•Locate and attach appropriate files to incoming correspondence requiring replies.
•Develop maintenance and contracts for office equipments
•Handle all secretarial work

Secretary في Amlak Company
  • لبنان - بيروت
  • سبتمبر 1997 إلى يوليو 1998

•Screen phone calls and give information to callers, take messages, or transfer calls to appropriate individuals.
•Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
•Locate and attach appropriate files to incoming correspondence requiring replies.
•Develop maintenance and contracts for office equipments
•Handle all secretarial work

الخلفية التعليمية

بكالوريوس, Psychology - Industrial
  • في Lebanese University – Faculty of Arts & Humanities
  • ديسمبر 2009

- Measure of the knowledge, skills, abilities, and other characteristics of people for a variety of employment-related purposes, such as: - selection for hiring or promotion, - training and development, or - measuring employee satisfaction. - Study the behavior of people in the workplace. - Is concerned with efficient management of an industrial labor force and especially with problems encountered by workers in a mechanized environment.

دبلوم, Human Resources Management
  • في American University of Beirut
  • سبتمبر 2006

Human Resource Management Practices. - Introduction to Human Resources - Staffing for Success: Recruitment, Selection, Testing, and Termination - Reward Superior Performance: Rewards, Performance Appraisals, Wage Structures, and Benefits Programs -Training and Knowledge Building: Towards a Learning Knowledge-Based Workforce

دبلوم, Office Management
  • في American University of Beirut
  • سبتمبر 2006

- Introduction to Business: study dimensions of business system. - Business English: focus on communication & correspondence. - Office Automation: computer skills. - Office Procedures & Routines: present fundamental principles for completing office work, include techniques for general secretarial duties

دبلوم, Typing English & Arabic
  • في Al-Athary El-Ahly Institute
  • يونيو 1999

Speed Typing English & Arabic

دبلوم, Executive Secretary
  • في C & E College
  • يوليو 1998

Correspondance Computer & office skills Business english

Specialties & Skills

Psychology
Overtime
Microsoft Office & Internet
Office Equipment
MS Word - Excel - PowerPoint
Time Management
Travel Management

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ