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Haytham Quntar, Lead - Engagement & Operations

Haytham Quntar

Lead - Engagement & Operations

Blink

Location
Jordan - Amman
Education
Master's degree, International Business Economics
Experience
21 years, 6 Months

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Work Experience

Total years of experience :21 years, 6 Months

Lead - Engagement & Operations at Blink
  • Jordan - Amman
  • My current job since October 2021
Senior Manager - Sales Solutions & Procedures at Royal Jordanian Airlines
  • Jordan - Amman
  • September 2018 to October 2021
Senior Manager - Contact Centre at Royal Jordanian Airlines
  • Jordan - Amman
  • April 2016 to September 2018
Manager Call Centre - Quality Assurance, Performance & Business Processes and Development at Royal Jordanian Airlines
  • Jordan - Amman
  • December 2012 to March 2016
RHC Communications Department Manager at The Royal Hashemite Court
  • Jordan - Amman
  • April 2009 to March 2012
Line Project Manager / Call Centre Supervisor at Royal Jordanian Airlines
  • Jordan - Amman
  • September 2006 to March 2009
Outbound Call Centre Supervisor at Network Research & Marketing LTD
  • United Kingdom - London
  • March 2002 to September 2006

Education

Master's degree, International Business Economics
  • at Middlesex University
  • February 2005

Business Economics, Investment & Portfolio analysis, Quantitative Data Analysis, International Corporate Finance, Trade & Globalisation.

Bachelor's degree, Business Studies & Marketing
  • at Middlesex University
  • October 2003

Strategic Business Environment, Verbal communication for Business, Strategic Marketing, HR, Change Management.

Specialties & Skills

Customer Insight
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Banking Operations
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Loyalty
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Vendor Management
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Project Management
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Ms Office
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Amadeus
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Work force Management (WFM)
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Performance Management & Reporting
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Forecasting & Skill Based Routing
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Quality Assurance
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Team Building / Staff Training / Development
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Customer relations
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Call Centre Outbound & Inbound Management
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SL’s and KPI’s
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Helpdesk Operation
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Productivity / Process improvement
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Strategic Planning
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Outsourcing & Tendering processes
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Process / Policy / Procedure development
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Languages

English
Expert
Arabic
Expert

Training and Certifications

Advanced Certification (Training)
Training Institute:
Chartered Institute of Marketing
Date Attended:
September 2003
Test (Training)
Training Institute:
Expert Rating
Date Attended:
October 2008
N/A (Training)
Training Institute:
Others Avialable upon Request
Date Attended:
January 2002
Test (Training)
Training Institute:
Expert Rating
Date Attended:
October 2008
Certification Course and Trainning (Training)
Training Institute:
Joint Efferts Group
Date Attended:
March 2010