IT Infrastructure Coordinator
Niagara College KSA
Total years of experience :13 years, 3 Months
* Worked as IT Project Manager leading a team of 10+ IT specialists to plan and implement different projects, including Hybrid identity and Single-Sign-On (SSO), MS Active Directory, Migration to Microsoft 365, Migration to Asterisk PBX, SIP Trunking, VPN connectivity.
* Standardized, secured and managed several systems in Niagara’s five locations, containing 5 server rooms, 1500+ PCs, 500+ Employee and 4000+ Students.
* Set standards for procurement of new hardware, including Network equipment, Servers and PCs.
* Raised information security awareness, revised and enhanced existing administration privileges, contributed to developing and adopting incident management program,
* Contributed to IS/IT strategy formation.
* Worked with stakeholders including the sales team and the client, received/reviewed RFI, prepared
technical proposal, reviewed requirements and submitted final quotation.
* Led a project for the Ministry of Finance with a 4, 000, 000$ budget, a project team of 50+, scanned and
indexed approximately 200, 000 governmental deeds and ensured the delivery of the Document
Management System. Delivered the RFID Asset Management System for the same deeds as well as the
management of a project for the Ministry of Civil Affairs with a 1, 000, 000$ budget, 400K files, 7 RFID
portals and oversaw the laying of IT infrastructure including servers, network, access points, PCs and
RFID equipment. Ensured the project was handed over to the client with appropriate training.
* Managed the full project life cycle from defining requirements, project planning, relaying project
updates, executing monthly deliverables and resolving any issues.
* Monitored and controlled project scope, schedule, resources, budgets and delivering overall project
updates to stakeholders.
* Managed/Updated project mailbox, project calendar, quality assurance of Registers and updates.
* Planned work flow including assessing priorities, allocating timescales and distributing work per level of
expertise required.
* Defined end-to-end project management processes and ensured that these were delivered in line
with internal standards and agreed SLAs.
* Identified and resolved project difficulties through effective dialogue with key stakeholders.
* Supervisory responsibility for a team of 5 throughout multiple projects.
* Delivered end-to-end training to inexperienced colleagues, assessed performance, conducted
appraisals and recognized individuals’ needs for further coaching and training.
* Managed the WISP project, which included the design and implementation of a Wireless Internet
Service Provider covering 100 Km2 and servicing 100+ clients.
* Utilized MikroTek router boards to complete load balancing, client management and QoS.
* Controlled documentation including reports and quality reviews before suggesting areas of
improvement, lessons learned, and co-ordination of re-work needed.
* Ensured the provision of Internet, Voice over IP, VoIP and file sharing services.
* Ensured the delivery of high quality Digital Logic, Digital Electronics, and Networking lectures.
* Delivered instruction to 150 new students each semester and provided coaching and mentoring final
and midterm exams.
* Analysed student performance data to identify trends and subsequently highlight areas of
development/improvement.
* Managed a team of senior students throughout several graduation projects.
* Tailored for individual needs through meticulous planning and engagement of teaching activities.
* Advised and implemented intervention strategies for students to achieve continuous improvement.
* Delivered multiple projects that included working with CCTV systems, IP camera solutions, Access control systems, Time attendance solutions and IT & Networking solutions.
* Maintained solid working relationships with key stakeholders to gather and translate project requirements.
* Played an active role in post-project meetings as well as ongoing issue workshops to ascertain best practice and to establish any lessons learned.
* Established a positive and productive project environment, accommodating the roles and needs of diverse teams to promote a cohesive team-based culture, maximizing potential and enhancing performance.
* Responded promptly and effectively to changing circumstances, planning for contingencies and managing conflicting priorities while ensuring a commercial approach to resolution of any onsite issues.
Graduated as first on class, with 3.4/4 GPA
courses: certificate on “Career Development Skills”