hena bilal

Contracts management officer at Emirates Airlines

• United Arab Emirates - Dubai
• My current job since November 1997

• A competent professional with the experience of 20 years in Product Support & Contracts management. Management, Warranty & Claim Management and Administrative Services
• Adept in effectively presenting information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Highly skilled in reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals and write routine reports and correspondence
• Demonstrated ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals
• Well versed with new legislation, government policy, best practice and relevant external factors relevant to procurement and contracting activity
• Hands-on exposure in establishing and developing strong working relationships with customers and third party suppliers to ensure that the quality of service provision is consistently managed and challenged to meet agreed service level agreements
• Comprehensive ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Proficient in maintaining contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects
• Proactive in providing guidance on contract matters to project managers or other operational staff, including training to new project managers and other employees in contracting practices and procedures
• Experienced in developing and implement procedures for contract management and administration in compliance with company policy as appropriate, contribute to or influence company policies
• Efficient in implementing ‘financial engineering’ and understanding / evaluating economic impact of terms and term options
• Proven interpersonal, communication and presentation skills, with the ability to work under pressure