Customer service supervisor
PayPerKay
Total years of experience :13 years, 5 Months
Overseeing and assessing customer service and sales agent activities and providing them with regular performance related feedback.
Investigating and solving customer complaints
Assisting customer service and sales agents with duties where required and performing additional duties where needed.
Strategizing and monitoring daily activities of customer service operation.
Training staff in areas of customer service and company policies
Providing quotations and specifications to clients pertaining to vehicles they are interested in buying.
Ensuring appropriate handling of client calls, emails and problems with apposite actions.
Maintaining close connection with the suppliers to acquire cost-effective pricing and specifications.
Preparing internal lease quotations and settling final prices for company products in alignment with the market trends.
Preparing and recording finance document, steering transaction procedures for returned vehicles and adhering to company standards and policies to deliver maximum customer service.
Ensuring strict compliance with the Massar quality policy and assuring regular maintenance, repairing and replacement of all vehicles before hand-over to clients
Effectively handled and resolved all client queries in addition to responding to all phone calls.
Analysed and evaluated qualification procedures before providing vehicles on rent.
Coordinated with the clients pertaining to any changes in the rates or charges pertaining to rent and lease agreements.
Prepared registers to record all rent and lease related information, maintained cleanliness and positive environment in the work area and followed rental agent guide while performing assigned duties.
Drafted and maintained calendars and agenda of department while meeting assigned work targets.
Proactively performed administrative activities, including drafting correspondence, scheduling appointment as well as organising, planning and developing specific goals.
Prepared daily defect and maintenance reports, also organised daily work activities, schedules and training for all department staffs.