Business Manager
Bayt.com
Total years of experience :18 years, 2 Months
Achievements:
Increased the no. of training hours by 50% comparing to year 2010
Maintained a monthly practice in Dubai & Jordan’s offices call brown bag sessions where we invited speakers and guests from different backgrounds to educate the team
Managed to develop an internal training process that was applied across all our 10 offices
Conducted different workshops through external trainers that varied between Managers trainings and for employees in different depts.
Achievements:
Established the (Quality Control) department from the scratch by setting up policies, questionnaire, process and documents.
Hired, trained and supervised a professional team that is directly involved in surveying clients across different countries.
Communicating the surveys outcome in monthly basis across all our branches in order to improve clients’ experiences and the support team
Monitoring the overall performance of all our customer care executives and provide all needed guideline and support
Participated in several internal projects that have massively improved the site’s function, performance and helped increase the traffic
Achievements:
Managed a team of almost 20 customer care executives who are based in different offices in the GCC.
Monitored their day to day activities, tasks, performance and assisted them with any difficulties
Hired and trained replacements when needed
Created a training schedule for new hires and all related training materials that helped as a great reference for all the CCs
Achievements:
It was a great opportunity where I had explored my abilities as a new manager specially that It was a promotion I got a year and a half from joining the company.
Managed all the department’s functions and supervised all the recruitment executives based across all the company’s branches
Developed a process to be able to coordinate with the team, assist them with clients’ requirements and provide all the needed support
