Funds Transfer/Customer Service Officer
Unity Bank PLC
Total years of experience :3 years, 9 Months
>Opening savings, current and corporate accounts for the bank.
>Profiling of current and potential customers, meeting customers’ needs through friendly face-to-face interpersonal communication, daily phone calls and offering solutions to customers’ challenges and enquiries, updating passbooks and checking account balances.
>Actively promoted and sold the Bank products while focusing on maintaining new customers.
>provided assistance in delivering operational excellence to our customers and creating value across our customer’s portfolio
>Worked with Finance Department to understand all aspects of customer contract, including any special requirements
>Assisted in developing relationships with key Operations personnel and Corporate support team members
>Worked on achieving targets and surpassing performance parameters through identifying sales leads and potential customers to generate inquiries.
>Developed business start-up and business development strategies in collaboration with the team
>Introduced the company’s products and services through presentations, provided quotations based on inquiries generated, made follow ups and carried out negotiations.
>Submitted various reports to the Sales Manager related to the department performance, key assigned territories, and new customers for proper certification of business.
>Performed merchandising activities and worked on developing new and maintain existing markets.
>Continuously searched for new clients through effective networking and business development.
>Conducted surveys and data analysis on competitors market.
>Developed and maintained key distributors accounts to ensure continued business growth.
>Explored new potential markets and opportunities conducting in-depth market research.
>Implemented all marketing, meetings and events; managed and communicated public relations.
>Participated in strategic planning and execution of all marketing and communication activities such as internal and external communication, advertising support, etc.
>Provided regional marketing support; assisted in agendas & presentation development and delivery.
>Developed marketing collateral and sales support material such as product catalogues, flyers, advertisement, newsletters, sales brochures and professional PowerPoint presentations.
>Planned, organized and executed marketing support activities such as product launches and exhibitions.
>Carry out competitor analysis and stay abreast on market trends and developments.
Supervised work activities of pupils taking computer courses.
