Owner
Active Automotive Expert Consulting and Service
Total years of experience :38 years, 8 Months
Running own Automotive service work shop
Service and diagnostic vehicles
Managing the service and parts department of the BMW/MINI dealer ship
Ensuring creation of monthly service management reports.
* Development of service revenues, cost control & profitability.
* Ensuring high standards of quality & customer care in the service area.
* Controlling staff issues; vacation planning, establishing responsibilities, discipline, leadership, motivation & training.
* Establishing service organization & work procedures.
* Ensure flow of information & communication with other departments.
* Handling of customer complaints & management level inquiries.
* Ensure safety in the workshop
Managing 5 workshop and 300 units.
Parts stock orders and stock managment
Managment reports on the activitys and status of the fleet
Managment of 15 staff
Implementing processes and work shop security protocols
Director of Service and Training Manager of the multi-brand workshops and the body shop (BMW/MINI, FORD, Hyundai and Mazda)
* Planning, organizing & controlling of retail service.
* Ensuring creation of monthly service management reports.
* Development of service revenues, cost control & profitability.
* Ensuring high standards of quality & customer care in the service area.
* Controlling staff issues; vacation planning, establishing responsibilities, discipline, leadership, motivation & training.
* Establishing service organization & work procedures.
* Ensure flow of information & communication with other departments.
* Handling of customer complaints & management level inquiries.
* Ensure safety in the workshop.
*Technical and non technical on the job training,
*dealer audit and action plans
*resolve technical problems In 21 African BMW markets
Responsible for the delivery of budgeted in the after sales, growth, operational excellence and employee performance of 9 BMW agents.
* Responsible for the planning, development and implementation of aggressive after sales policies /programs with a view to ensure adequate penetration.
* After sales operations and administrative functions to achieve outstanding results .
* Staff appraisals and training.
* Operations Standards and procedures application across the 9 markets
Responsible for the delivery of budgeted after sales, net profits, growth, operational excellence and employee performance.
Responsible for the planning, development and implementation of aggressive and innovative after-sales and marketing policies.
After sales and marketing operations and administrative functions to achieve outstanding results for all the division.
Staff appraisals and training.
Maintaining operating standards.
Workshop security
Technical face to face training / on the job training
Staff appraisals
Dealer workshop audit in 21 BMW Importer Market in Africa and the Caribbean
Residential Trainer, face to face training and technical on the job training.
Evaluation of the of processes and establish action plan
Residential Trainer, face to face training and technical on the job training.
Evaluation of the of processes and establish action plan
Service work on vehicles following job order
Service work on vehicles following job order
Service work on vehicles following job order
Automotive apprentices ship a 3 years with master technician degree