ISHARA WEERASINGHE, Sales coordinator

ISHARA WEERASINGHE

Sales coordinator

Fortune shipping and logistics LLC

Location
United Arab Emirates - Dubai
Education
High school or equivalent, Advance Level
Experience
14 years, 9 Months

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Work Experience

Total years of experience :14 years, 9 Months

Sales coordinator at Fortune shipping and logistics LLC
  • United Arab Emirates - Dubai
  • My current job since March 2016
Customer service agent at Dubai Metro/SERCO LTD
  • United Arab Emirates - Dubai
  • April 2011 to March 2016

Supervises and coordinates activities of workers engaged in selling tickets and checking baggage at railroad station not served by STATION MANAGER

Monitoring and maintaining station operational status and to ensure the safety and comfort of passenger movement within the station premises

Facilitated excellent customer service to passengers thereby ensuring customer expectations are not only met but exceeded.

comply fully with procedures and instructions instructed as part of the certified training and instructions

Tele Caller at SOS Children's villages
  • Sri Lanka - Colombo 1
  • November 2010 to March 2011

Managing and updating database to record donor contact and preference information

Making risk analyses and balancing time-cost ratios to focus effort on the most appropriate fundraising activities with the highest chance of success.

Developing and coordinating web-based fundraising, online auction and merchandise sales.

Developing new and imaginative fundraising activities, many of which involve organizing events. Organizing traditional activities, such as sponsored outdoor events and house-to-house collection of donated goods and money.

Shipping Assistant at Elsteel (Pvt) Ltd
  • Sri Lanka - Katunayake
  • September 2009 to October 2010

Assist and evaluate needs with shipping points, weight and freight permits, and other information needed

Coordinate with carriers and freight forwarders to schedule pick-up of goods

Shipping export/Import documentation BL/Certificate of Origin, Packing lists, insurance certificate, opening LC etc

Maintaining shipping station are in working order and stocks with material.

Notifies consignee of shipments arrival and coordinates shipment information to the other officers or agents

Receptionist at Shell Gas Lanka
  • Sri Lanka - Colombo 3
  • August 2009 to August 2010

Greets and announces visitors

Coordinates transportation for Employees and visitors Updates and prepares the Monthly Attendance Reports

Upon HR approval other requested duties in HR department

Handling conference rooms/meetings rooms etc

Education

High school or equivalent, Advance Level
  • at LAKPAHANA ADVENTIST COLLEGE
  • August 2008

Specialties & Skills

Data Entry
Front Office
Documentation
Telecommunications
Customer Service
time management
communication
customer complaint handling
customer relationships
computer
team work

Languages

English
Expert
Tamil
Intermediate

Training and Certifications

Excellence Award for the consistent delivery of World Class customer Service, (Certificate)
Date Attended:
February 2015
Excellence Award for the consistent delivery of World Class customer Service, (Certificate)
Date Attended:
January 2015
Certificate of Recognition for achieving Perfect Attendance (Certificate)
Date Attended:
November 2013
Excellence Award for the consistent delivery of World Class customer Service, (Certificate)
Date Attended:
April 2014

Hobbies

  • Music/Dancing/Travelling