Relations Officer
Arab Bank
Total years of experience :14 years, 3 Months
Accountable for:
1- Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue
2- Developing / deepen the relationship with customers and ensuring that customers profiles are updated (KYC)
3- Providing accurate, quick &high quality service beyond customer expectations
4- Spotting any potential selling opportunity refer it to concerned parties
5- Issuing pay orders and responsible for settling the branch’s expenses, Inward & outward transfers.
6- Processing personal loan requests and payments and money transfers.
Key roles:
1- Identify customer needs and fulfilling it with proper bank’s products and services
2- Handle customers’ requests /inquiries related to their accounts, products & services in a professional manner and serving all customers regardless of segment up to the level of customer satisfaction
3- Promote the bank’s products and achieving the monthly and yearly target
4- Migrate customers to various channels (PB, IB, check deposit box)
5- Carry/handle efficiency custody items’ keys as per custody matrix
6- Adhere the branch operation model
7-Execute all counter transactions in an efficient manner
8-Handle customers’ requests/inquiries in a professional manner
9-Carry/handle efficiently custody items, keys as per custody matrix & relevant P&P
10-Adhere to branch operating model
11-Carry out any task requested by BM
Key performance indicators:
1- Branch sales targets achievements
2- Service quality target achievement
3- Number of customer’s complaints
4- Transactions through various channels
5-Number of counter transaction mistakes and cash discrepancy
6-Service quality target achievement
7-Number of audit notes
8-Ability to distinguish counterfeit money from genuine money
9-Excellent communication, negotiation& interpersonal skills
1-Managing a network of +450 representatives/down-lines (worldwide)
2-Managing/performing weekly/bi-weekly meetings and minor conferences; for training purposes (p-circles) and network follow-ups
3-Preparing presentations and supervising down-lines course of work.
4-Served with the In-service team in huge conducted conferences (p-days) as a team leader
Key Performance Indicator:
-Multitasking
-Leadership and managerial skills
-Communication skills
-Targets and planning
-Time management
-Teamwork
-Training skills
Holding a Bachelor’s Degree in Accounting, I have pursued my studies at University of Alexandria specializing on English Commerce and Business Administration in order to extend my knowledge of present-day business practices and techniques.
