IT Technical Support Site Engineer.
Jawa-Software Co.
مجموع سنوات الخبرة :12 years, 4 أشهر
- Taking ownership of customer issues reported and seeing problems through to resolution - Providing Installments & Repair Machines to be ready for work ASAP. -Improving the Whole System Repeatedly with colleagues & managers to be on the top of service.
- Ensuring the security of the company’s computer systems.
- Troubleshooting equipment malfunctions and software errors.
- On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements.
- Supporting all Petrol stations (payment & Gauging units) around Kuwait state Remotely.
- Installing the new operating systems and prepare it for stations.
- supporting my colleagues (site Engineers) by preparing the required soft & hardware for them.
- preparing the frequent technical reports (daily &weekly).
- LAN cabling troubleshooting.
- On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
- Support for other Departments as appropriate geographical scope for service coverage to be confirmed.
- Backing up Multiple Servers on Daily, Weekly and Monthly basis. - Decry pt the updated data which received from the subscribers (Banks and Credit companies) and submit it to the SharePoint tool on daily basis. - Helping in preparing the variable reports with it department.
- Receiving and Processing the Customer`s Complaints and Questions about the electronic point of sales terminals (KNET Machines).
- Installing the requested New terminals (POS) on the systems of KNET Co and Swapping it And removing it as per Banks requests.
*the above description was processed on advanced systems like
(Base 24, other local (Kuwaiti) applications)
- Preparing the variable reports to the company departments and Banks requests.
- Assist clients in practicing surfing the Internet and suggest browsing solutions during their visits.
- Install / move / add / change / shutdown of IT equipment (computers, laptops, printers, servers).
- Developing the systems and updating it when applicable.
- Support general OS/MS Office/other application running problems or corruptions.
Strong Collection of Judicial Sciences, constitutionality and civil laws.
- A strong collection of courses in Programming ,Web Designing ,Management &Accounting science and Economics and Statistics - Bachelor's degree/higher diploma
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