SPA Supervisor, Therapist
Hotel Albrecht & SPA
Total years of experience :9 years, 4 Months
• Responsible for daily operation, incl. wellness area (pool, saunas, aqua-bar, changing rooms, massage room, reception)
• Maintaining and following hygiene, health and safety regulations
• Scheduling of guests for procedures and wellness facilities
• Customer service
• Assuring customer’s satisfaction
• Maintaining guest relations, communication and telephone enquires in professional manner
• Dealing with sales representatives, ordering materials, maintaining and recording stock
• Assuring effective and quality operation of the spa in high standard, monitor daily activities and issues
• Problems resolving using professional manner
• Creating SPA menu and it’s description
• Providing body massage and body treatments
• Promoting health and wellness products, sale activities
• Hiring and mentoring staff
• Customer care - coordinating patients before and after dental visit
• Assuring customer’s satisfaction
• Scheduling patients using dental software (Vistadent, Softdent)
• Introducing them to the dental practice, promoting and selling dental services and products
• Discussing and explaining treatment plans and it’s importance
• Educating clients using various dental programs
• Handling and resolving client’s complaints
• Coordinating other dental assistants and assuring smooth progress in the practice, assuring all rooms and cabinets are in order
• Responsible for health and safety of clients and employees
• Ordering materials, dealing with medical representatives, keeping and maintaining the stock
• Creating “before & after” case presentation as a marketing tool
• Following-up treatment plans and keeping records, recalls and following-up post treatments
• Daily (weekly, monthly) reports and statistics to the operation manager, organizing meetings
• Assisting in hiring staff, training and mentoring
• Chair-side assistance
