Head of IT
DHL Global Forwarding
مجموع سنوات الخبرة :17 years, 11 أشهر
Nominated as the IT Data Protection Officer and IT Security Officer for Kuwait from 2020.
IT lead for DHL Global Forwarding Stations in Kuwait, Qatar and Iraq
Spearheading two digital transformation projects - a Next Generation Digital Workspace and Network Intrusion Prevention System
Led the deployment of LOGIS platform in DHL Kuwait and later executed the migration from LOGIS Ocean and Land freight to Cargo wise in 2018 and LOGIS Air to Cargo wise Air in 2020.
Headed the migration of client servers environment to cloud based.
Standardized and implemented financial ERP system in Kuwait and Iraq.
Developed and led the implementation of a warehouse management system for SAIC in Kuwait.
Directed the development of IT infrastructure development and deployment for Huawei In Qatar.
Led the team for providing wireless LAN connectivity to Ericsson, I2, Abbott, Bayer, Astronomica, Nokia and Mindware.
Managed the migration from Windows XP to Windows 7 to Windows 10.
Handled multiple roles as an IT Support Analyst including IT System Administrator, IT Service Desk, IT Support Engineer and IT Workshop Engineer.
Coordinated with network engineering, business application and database administration functions to implement desktop and server systems.
Ensured the integrity and security of enterprise data on host computers, multiple databases, and data transfer meeting privacy, security and regulatory compliance.
Coordinated with network engineering, business application and database administration functions to implement desktop and server systems.
Administered Active Directory services, Exchange services, Blackberry Internet services, Blackberry Enterprise Server.
Monitoring the Corporate Network for detecting and Resolving any Faulty that Occur and attest network stability.
Provide Support, Maintain, and Troubleshoot Network Necessities. Add New Nodes To The Existing Network, Configure Them and Maintain.
Provide 1st Technical Support for all Corporate and Private users from (USA, UK, Canada) of our clients products which includes detects failure of service or performance of the purchased product.
Provide 2nd level Technical Support and troubleshoot service or functional failures that doesn't meet the fully tested software approved by the client.
Maintain and update documentation and communicate with client (Symantec, HP) about the solutions and patches.
Provide Technical informational Guidance and Support for all retail customers and users which includes features, benefits, advantages, disadvantages and assist customers to choose the right product that fits their requirement and needs.
Report and transfer failure of service or performance of the purchased product issues to the workshop.
Maintain and update documentation and communicate with Vendors for warranty / guarantee claims for the customers and corporate clients.
Designing of Circuit Board for desired product, Printed Circuit Board (PCB) treatment, Hardware and Component assembly which includes Capacitors, Static Thermostats, Resistors, microprocessors…etc
Quality control (QA/QC) of Industry Standard assembly and configurations for microprocessors of the assembly completed product and attestation.
2nd level technical engineer for service or performance failure products from the production floor and retail user / client
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