Regional Clinical educator
Medica Group
Total years of experience :18 years, 7 Months
Created and maintained a positive and professional learning environment
Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
Trained Doctors on the use of various specialized medical and aesthetical equipment that we represent. (Ulthera, Syneron-Candela, Cutera, MiraDry Cooltech and many more)
Created various combination treatment with the Help of Local Doctors (combining Ulthera, Fillers and botulinum toxin)
Trained Sales personnel, distributors on product knowledge and selling skills
Trained reception staff and clinic Staff on selling the treatments and its benefits
Treated More than 200 + patient with Ulthera, 50 + Patient with MiraDry and countless Cutera and Syneron-Candela treatment (Hair Removal, sliming vascular and Pigmentation)
Trained By top Doctors and Trainers from all companies (Dr. Sabrina Fabi, Dr. Mathew White, Dr. Peter Prendergast, Dr. Heike Heise, Dr. Wim Venema, James Bartholomeusz, Gabor Bartcuz, Kate Mendoza, Katharina Helbig)
Conducted evaluations and assessments on Medical Professionals and therapists in order to provide them with a certificate of undertaking.
Represented my company in a professional industry tradeshow, which took place in the France, U.A.E and Lebanon
Preformed specialized training sessions around the GCC, specifically Qatar, Oman, Bahrain and the U.A.E
Specialist in UltraSound HIFU, Laser, Radio Frequency and Sliming machines
Specialist in Skin lift, skin tightening, Hair removal, facial rejuvenation and cellulite and fat loss
Attented seminars and trainings on Aesthetical products fillers and mesotherapie (Restylane and SRs
Promoted to store manager within 5 month of joining.
Managing Nokia Store (operations, sales, product)
Manage the ordering process and inventory
Leading the sales team to develop their selling capabilities to maximize sales opportunities and drive Customer satisfaction through best in-class shopping experience, (achieving and exceeding targets)
Analyze financial data and create plans to maximize revenues and control costs
Ensure the total channel offering by implementing visual merchandising tools ( plan-o-grams, partnership guideline), campaign deployment, care support and Customer interactions
Assisted in the roll out of a new Nokia Store in MCC
Evaluated employees on a quarterly basis
Team Management
Recruiting, selecting & monitoring team members, thereby ensuring optimum performance.
Developing need based training modules for developing multi skilled work force for utilization within.
Customer Relationship Management
Managing operations & ensuring customer satisfaction by achieving service quality norms.
Maintaining cordial relations with customers to sustain the profitability the business.
Providing value added customer services by attending to customer queries and issues.
Created and delivered customer on-site training.
Evaluating problems faced by our customers.
o Lunched new products in the market by providing product knowledge and details of direct market competition
o Worked under extreme pressure, lead teams to push sales, provided customer care and advise
o Prepared weekly reports via excel application, can operate office equipment easily
o Met company targets by promoting items through campaigns and vendor support
o Ensured strict observance of implementing procedures of sales and clearance of stock
o Received and handled customer enquiries regarding products of interest
o Overall improvement in customer relationship within the company
Maintaining daily operation of the pharmacy, (Stock taking, ordering and sales)