System Operator
The Shared Electronic Banking Services Incorporated (KNET Kuwait)
Total years of experience :10 years, 10 Months
• Monitored, Controlled, and operated complex Systems, Applications and Distributed Systems in a multi-vendor, multi-protocol complex system environment. • Support and Coordinate to ATM’s Outsourced Security for Refilling System Cash and Hardware Statistics • Maintained and supported a mix of both computing hardware and software applications including HP Non-Stop Server, Tandem, TACL, Base24 classic and EPS version, Prognosis, Online Payment Gateway • Analyzed system vulnerabilities and collaborated with ISP and business teams to eliminate vulnerabilities in support of internal and external audits. • Defined and documented first level problems resolved and/or escalated as necessary, supporting the Systems Management Process. • Performed System Disaster Recovery directed by Change of Management or System Failure. • Executed Batch Management/Abend recovery using TACL and BASE 24, EPS job scheduling Tasks and backups in a multi-platform environment in accordance with established policies. • Excelled in the constant adherence of strict Service Level Agreements and Financial Accounts Confidentiality in support of very demanding clients and queries. • Creates and maintains documentations related to operations manual, work procedures/processes and inventories. Escalate and respond to IT operations of Banks, Global financial institution, and Security service for transactions impact and incident activities.
• Responsible for Installation, maintenance, trouble shooting for the Windows Servers, ORION POS, Desktops, and printers of all regional showrooms and head office.
• Involved in user configuration and server policies for emails and domain rights in active directory & exchange server.
• Providing instant support and tips for MS Office applications and SAP Business Objects report to end users.
• Administer ISA server for Office internet filtering and Fedora Server for generating reports of Customer traffic.
• Deploy and maintain Cisco IP Phone connectivity for office staffs and branches.
• Checking up and providing of back up data.
• Involved in networking both Head Office and Shops in other Region as part of the Project job Accomplishment.
• Replacement obsolete machines and Migrate Applications and Operating Systems.
• Network design/architecture for the showroom in an optimal manner with adequate redundancy.
• Ensure that the entire system (hardware/software) is in place before opening up of new shop.
• Clearing and ensure no downtime for networks due to network failure.
• Coordinate with Internet Providers and mall I.T.’s for the new connections and troubleshooting.
• Providing solution and support to head office & showroom end users for stocks and various system issues.
• Purchase and recommend computer hardware’s/ software’s for showroom and head office.
II. Stock and Customer Traffic Analysis
• Involve in stock inventory
• Monitoring negative stock status & investigate against the discrepancies of stock with shops & warehouse & solve the discrepancies
• Processing of stock confirmation monthly basis.
• Export of data and generation of reports for people’s traffic in weekly basis.
• Ensure proper data capturing.
•Accepting repairs tutorials both homes and office services as part of daily routine.
•Audit sales expenses and operating expenses.
•Attend customer’s needs for customer’s satisfaction.
•Editing Video, Music soundtracks, Graphics and Autocad Designing.
•Networking computers both government and private offices by cable and wireless.
