Technology Operations Executive
Research Now
Total years of experience :3 years, 2 Months
Research Now is the global leader in digital data collection and online market research to power business insights
• Pro-active identification and research of business / technological gaps and optimisation opportunities
• End-to-end coordination, implementation and risk mitigation of multiple crucial internal technology projects. Assessment of strategic options and initiation of most feasible solution
• Set up and management of online media campaigns across wide portfolio of clients in 38 countries, liaising and forming relationships with several internal and external stakeholders on a global level
• Design, implementation and enforcement of best practices in business and operations
• KPI/campaign reporting, quantitative and trends analysis. Generation of feasibility studies
• Responsible for training new staff members in all processes; and existing staff in new processes and systems. Technical troubleshooting
Achievements:
• As part of a global scale technical integration project, Karan performed in-depth research, analysis, assessment and presentation of different Campaign Management and Financial Reporting tools to be rolled across the global business units of the group, over 22 offices around the world containing 1, 500+ employees. C-level and President-level decisions based on my work
• Analysed and led various teams in the implementation of off-site tracking technology of potential business conversions and acquisitions, enabling higher visibility of conversions (+40%) and optimised budget allocation and strategy planning
• Reduced operational set-up time of campaigns by 20%
• Nominated for “Peak Performance” Award four times in a row - for outstanding performance globally
• Involved in planning, designing and marketing of cultural and social events.
• Designing and creating event designs/posters/flyers on Photoshophotoshop
• Managed and monitored online media campaigns of clients/agencies - pre-sales, post-sales, technical, graphics, optimisation, consultation
• Provided proactive technical troubleshooting and assistance in digital strategy formulation. Built strong relationships with internal and external stakeholders
• Compiled detailed monthly site and competitor analysis, for C-level. Enabled effective team strategy formulation
Achievement:
• Discovered and pro-actively initiated a solution with higher management and the IT infrastructure team to increase available online inventory for sale, thereby increasing potential business revenue by 25% in three months
• Worked with Agilent 6890 GC/MS equipments.
• Provided infrastructural technical support.
• Developed a detailed and thorough understanding of the inner workings of their core business
• Learnt and applied skills related to strategic global business and operations management, financial analysis and product design to name a few. • Modules included Business Strategy and Strategic Management, Project Planning Management and Control, Management of Change, Operational Strategy for Industries, Product Design and Development Management, Global Business Environment, Financial Analysis and Control Systems, Logistics and Operations Management, Quality, Reliability and Maintenance and more. • Dissertation topic: “WEEE Polymers: Consumer-based suggestions for changes to the EU Directive.” Timely collection, organization and analysis of data regarding the polymer and hazardous content of Waste Electrical and Electronic Equipment (WEEE), recycling techniques, consumer behaviour and suggesting amendments to the EU WEEE Directive.
• Modules included Digital Image Processing, Mobile Communication, Logic Design, Signals and Networks, Integrated Circuit Design, Analog and Digital Communications and more. • Final year project involved a case study and implementation of Coherent Optical Orthogonal Frequency Division Multiplexing (CO-OFDM) and Wireless Sensor Networks (EEHC and EECR) . This required good communication and co-ordination between team members to ensure all work was accomplished within the specifications. My role, along with gathering of detailed data, was the implementation of the above mentioned ideas in MATLAB
• First rank in school in Grade 12th BSE Board Exams • Obtained 87.2% in grade 10th and 12th CBSE Board Exams • Computer Science, Physics, Mathematics, English, Chemistry
