County Program Manager
Triggerise
Total years of experience :16 years, 3 Months
- Managed the counties of Kisumu, Siaya, Kajiado & Nairobi.
- Responsible for delivering on the execution of field operations and processes necessary to promote growth & innovation of the tiko system.
- Setting up of the ecosystem and onboarding new service providers from approved franchises.
- Coordinating donor and partner visits & meetings with senior government and sub -county health management officials.
- Troubleshooting issues related to use of the platform & ensure prompt response and resolution of all tech challenges faced by actors.
- Relationship management of all tiko actors on the platform.
- Setting up of community based organizations and training of the CBO mobilizers and offer continous support.
- Distribution of merchandise to actors.
- Managed the performance of Tiko System Facilitators in Bungoma, Busia & Kakamega.
- Identified and recruited clinics, pharmacies and traders on the Tiko System.
- Managed relationships with clinics, pharmacies and traders.
- Managed relationships with partners in wards to verify assisted mobilization initiatives.
- Consistently applied communication materials.
- Represented Triggerise with all county, ward & local authority.
- Ensured Tiko Pro monthly meetings led to improvement in execution on business and demand creation.
- Troubleshooting tech issues on Tiko System.
- Ensured Tiko cards met inventory & distribution standards.
- Completed market landscaping of each ward.
- Ensured data was presented to all actors at least once a month to review performance and value proposition.
- Managed agreement and ensured compliance with each actor.
- Monthly audits with franchises for data verification.
- Developed and implemented sales, marketing and distribution strategies that are aligned to overall organizational plans, objectives and strategies.
- Lead the development and implementation of the annual sales plans.
- Accomplished sales objectives by liaising with relevant internal teams such as marketing, finance, supply chain, dispatch, etc to plan, develop, implement and evaluate sales action plans.
- Prepared regular and ad hoc reports on sales activities to highlight both opportunities and challenges.
- Reviewed sales results weekly and initiated appropriate action steps to deliver the targets.
- Lead and motivated the sales force to achieve excellent customer relationships and business results.
- Oversaw all market research activities and competitor analysis to identify patterns, market demands and requirements to ensure the company aligns its activities and projects to the market.
- Liaised with other departments and external stakeholders on all matters related to marketing and communications.
- Coached and developed key talent within sales organization.
- Increased monthly sales by 10% by implementing strategies to develop and expand existing customer base.
- Developed a new customer base consisting of 100 accounts.
- Exceeded targeted sales goals by 20%.
Recruit, train, coach & manage a field based team of 15 Direct Sales Representatives (DSR) to meet the targets as set by M-KOPA.
- Developed local networks to assist in growing sales volume.
- Management of DSR inventory.
- Upheld the brand values of M-KOPA, including ensuring the M-KOPA shop is highly presentable to customers.
- Improved customer acquisition rates by 10% through targeted discussions on market segmentation and pricing strategies.
- Delivered performance updates, quarterly business reviews and planning meetings.
- Negotiated rates to cut costs and benefit corporate partnerships.
- Added value to marketing material by introducing creative advertising concepts.
- Answered customer questions regarding products, prices and availability.
- Generated new sales opportunities through direct and telephone selling and emails
- Ensuring sales targets are exceeded
- Ensuring the performance of the staff is of a high standard
- Attending and participating in team meetings, training sessions, workshops, regional and national presentations,
assessment and appraisals
- Ensuring all telephone calls are taken in a professional and courteous manner
- Reporting to management
- Organizing holidays and training
- Discussing and resolving problems
- Carrying out performance reviews
- Developing sales goals for the team and ensuring they are met
- Training personnel and helping team members develop their skills
- Identify new sales leads.
- Contacting potential clients via email or phone to establish rapport and set up meetings
- Capturing details of these interactions in the CRM system for data analysis and future reference.
- Educating customers on products and service. This in turn helped achieve good customer feedback and led to development of new products.
- Attending conferences, meetings, and industry events
- Researching the needs of other companies and learning who makes decisions about purchasing
- Planning and overseeing new marketing initiatives
- Preparing PowerPoint presentations and sales displays
- Pitching products and/or services
- Maintaining fruitful relationships with existing customers
- Negotiating and re-negotiating by phone, email, and in person
- To maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
- Carry out external surveys to ascertain customer knowledge, perception and quality of service
- Repeat Caller Follow through.
- To ensure accurate and timely filing of all presented customer documentation.
- Retain contracts at risk of termination and manage termination process.
- Track and reduce demand of Named Accounts segment through Britam channels (Not limited to line 400).
- Conduct welcome, health check and churn prevention campaign initiatives.
- To offer high quality customer experience to all our customers.
- To document all customer interaction information according to standard operating procedures.
- To manage and resolve customer complaints.
- To provide customers with products and service information by clearly explaining procedures, providing solutions and relevant information.
- To identify and escalate priority issues and where necessary, follow up customer concerns.
- Drive continual customer upgrade strategies of Home Solutions products and services.
- Capture value from existing products through effective growth stimulation and new products adoption within Safaricom Home.
- Educate & recruit specific segment customers on new and existing products within the Home Solutions portfolio.
- Devise and implement strategies that will drive customer product stickiness within the specified segment.
Bachelor of Science
Diploma in Sales and Marketing
KENYA CERTIFICATE OF SECONDARY EDUCATION