Technical Support Specialist
PT Trakindo Utama
Total years of experience :15 years, 1 Months
•Basic Functions: Assumed responsibility for creation and implementation of fact-driven reusability guidelines, improving and ensuring component health monitoring and failure analysis techniques are constantly up dated to assist the customer with minimizing rebuild costs and to isolate root causes of failure to aid the customer with preventing future reoccurrences.
Pro-active role in product problem identification and reporting, assisting branches with warranty decisions, staff development, implementation and monitoring of the one-piece flow process for the powertrain division - this involved ensuring turnaround times were kept on target by the use of sub-assemblies driving the final assemble.
•Advocate Safety, Health & Environment, Facilitate team leader in safety standard, monitor and evaluate working environment condition and employee working behavior in service process and facilitate safety standard according to regulation.
•Train and facilitate learning experience, Facilitate team leader by reviewing, analyzing and evaluating technician skill and knowledge and recommending training requirement for service personnel.
•Propose Improvement Service Process, Monitor, evaluate various service processes and analyze the possibility to improve and develop more reliable and effective service process
•CAT guidelines implementation, Monitor and evaluate the compliance of product utilization on field to the guidelines provided by principal, provide guideline to service personnel in solving technical problem faced
•Provide technical job instruction, Provide Technical Job Instruction to all service personnel by actively developing job competence according to guidelines, and update information.
• Responsibilities consisted of hands on repairs and troubleshooting, supervising and training the national work force in the use of the Caterpillar Electronic Technician and deciphering, and understanding procedures in Caterpillar service manuals.
•With a number of machines on a MARC contract, succeeded in improving troubleshooting procedures and planning to minimize costs and down time.
Assign mechanic working in the field and give priority the machine breakdown at unsafe area and also monitoring subordinate to work safely
•Lead and perform supervision to service technician in the engine section.
•Perform inspections on the quality and workmanship of the technicians in my area.
•Carried out the final inspections on all engines on my shift before dispatch.
•Reviewed parts surveys of technicians and quality control sheets for each job.
•Inspected engine parameters and performance of the engine during testing on the dynamometer and performed corrections if and when necessary including the re-usability condition of engine parts.
Position: Service supervisor
2002-2003
Davao Import Distributors Inc. (DIMDI) Davao City, Philippines
Basic Functions:
•Establish and maintain a good working relationship with customers to encourage repeat referral business;
•Assure proper repair order flow to satisfy warranty/dealership/business office requirements;
•Work with the parts department as appropriate to ensure proper stocking of high use parts;
•Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately;
•Quality check completed jobs;
•Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
•Ensure that proper service sales techniques are being used;
•Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals.
Position: Surveyor / Planner
1999 OPEC
Davao City Philippines
ETSI - SIEMENS Position: Junior Telecom Technician 1995 - 1999 -Cebu & Davao City, Philippines
Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
•Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.
•Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
•Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
•Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
•Maintains safe work environment by following codes, standards, and legal regulations.
•Planning/Surveying: Completes site surveys and creates detailed documentation after completing site surveys, recording every single detail about site, cable lengths required, rack space, power run details
Degree: Bachelor of Science in Electronics and Communications Engineering (BS ECE)
