Customer Service Officer
HSBC Bank Middle East, Dubai, United Arab Emirates
Total years of experience :11 years, 9 Months
Customer Service Officer, Branches January 2012 - Current
HSBC Bank Middle East, Dubai, United Arab Emirates
Responsibilities:
• Actively identify potential customers and assist in increasing the Advance and Personal Banking customers' base and cross sell ratio.
• Ensure high customer standards of customer service and proactive contact with customers on portfolio.
• Participate in business development and add to Unit profitability.
• Maintain the organization information security risk standards and internal controls.
• Ensure compliance with the Money Laundering Deterrence Program, Group Policy and Procedures.
Achievements
• Providing Excellent Service under pressure especially on peak days during month-ends/salary days.
• Received a written customer compliment for being the most Professional Banker in September 2012.
• Best performer of the month award achieving both sales and services target on various occasions.
Hip Hop Shop, Co-Owner July 2007 - Dec 2009
Windsor ON, Canada
Responsibilities:
• Financial director of the company
• Proactively generating new business and acquiring new clients though multi retail channels
• Enhanced customer service and experience
• Implemented different advertising modules and other promotional strategies to maximize profits
Achievements
• Achieving 120 % sales target for two consecutive years.
Assistant store Manager, The Brick April 2006 - Dec 2009
Windsor ON, Canada
Responsibilities:
• Managed a sales team of 20, trained new joiners and coached all staff to deliver stretch sales targets through great customer service
• Generated sales reports, conducted SWOT analysis to view our market standings among competition
• Monitor all sales through daily MI, conducted weekly and monthly sales forecast
Achievements
• Achieving 100 % on the sales targets in various occasions.
Assistant sales Manager, Wall Mart Jan 2004 - April 2006
Windsor ON, Canada
Responsibilities:
• Place and Receive orders from suppliers on a regular basis
• Monitor sales through daily reports and coached sales team to achieve all organizational sales targets
• Managed customer service, and ensure Nil complaints by providing outstanding after sales service
Achievements
• Receiving six customer compliments in one month for excellent service and solutions provided
Sales associate, Art Van Furniture Jan 2001 - Dec 2003
Dearborn MI, U.S.A
Responsibilities:
• Implemented all sales strategies and techniques to reach organizational targets and to maximize profits
• Delivered outstanding customer service and after sales service to existing clients to ensure customer satisfaction
Achievements
• Being among the top three sales performers of the branch