Help Desk engineer
Injazat Data Systems
Total years of experience :8 years, 7 Months
As a temporary assignment for Smart Learning Project that is proposed by Ministry of Education.
I was assigned to UAQ Primary Girls School for the below responsibilities:
1. To coordinate between vendors for project implementation ( Vendors like HP, Lenovo, Sharp, Ketab)
2. To Train selected staff members on different systems and tools of the Smart Learning System.
3. Awarded an Appreciation Certificate for Best Performance during the Smart Learning Project form the School Management in spite of the short duration.
In contact center / prestige multe skills \nInternet technical support as par timer staff. \n \nWork experience \n \n Support multiple skills for VIP customer:- \n \n• Mobile (Billing /general enquiry / Troubleshoot) \n• Sale request (new ACC /upgrade/downgrade /cancelation service /migration) \n• Troubleshoot Internet problems. (Connectivity, modem/router configuration, DNS/Proxy issues..etc) \n• Resolve technical issues. (Webhosting, Virtual emails..etc) \n• Answer questions and queries about Etisalat services related to internet. \n• Follow up technical complaints and pending applications or requests. \n• Eviton (Billing & Troubleshoot) \n• Online E4me \n• Land line (Billing /general enquiry / Troubleshoot)
1. IT Technical support for Banking sector (Sudanese Central Bank - Al Shamal Bank- Commercial Farmer Bank - Al Sahel & Sahra Bank - Al Tadamon Bank).
2. Trainer and Supporter For network’s Viruses (NOD32 Antivirus) (ODAX company internet city)
3. Networks security centralized monitoring & Management.
4. Expert in networks viruses, worms treatment (after infection).
5. Regular and Emergency Maintenance 24/7 for all IT related hazardous
6. Handling all Systems setups, licenses and upgrades.
7. Support and solve all kind of customer complaints