Telephone operator
Le royal meridien beach resort and spa
Total years of experience :10 years, 10 Months
Guest services
Out sourcing skilled painters and other labours for the timely completion of the assignment.
Monitoring day to day activities in the sites make sure that the job has been completed in stipulated time.
Assist the sales team on daily activities.
Attending customers complaints on site
Invoicing, preparation of monthly project report & other reports required by the sales teams.
Process vendor and labour supplier invoices in a timely manner, verifying accuracy approvals and account coding in accordance.
Managing petty cash transaction.
Payment receivable and follow up.
Refer overdue accounts to finance department.
Client management in line with company policy and motivating them to achieve Target.
Management & control of sales and service
Achievement of monthly target as well as annual budget.
Business development through working in un-represented markets.
Planning and implementing sales promotion activities.
Key customer management.
Customer service, re-tension and conversion.
Follow up of collections.
Price monitoring and update
Documentation and order confirmation
Management and control of sub dealer sales associates
• Conducted a Management Meet in the year 2009 Institute of Technology Mayyil, Kannur.Kerala • Participated in Management Meet conducted by Malik Deenar Institute of Management.Kerala • Participated in Management Meet conducted by Palayad Campus, Kannur.Kerala • Participated in Management meet conducted by Toc H Management Studies, Cochin. Kerala