Senior Business Consultant
Pactera International Pty Ltd
Total years of experience :20 years, 6 Months
o Responsible for defining the scope of work including detailed business requirements gathering (AS-IS), global project acceptance, vendor negotiations, and application configuration & implementation.
o Performing functional, performance and GUI testing on the Rostering application modules
o Gathering and analysing the client’s business requirements and business processes.
o Serve as a single point of contact between client and vendor
o Training end and key users.
o Documenting the Rostering application features and its capabilities (User Manual & How To!)
o Monitoring and answering client’s requests in addition to designing and conducting Rostering application training to clients and supporting them in sites or online.
o Responsible to do discovery sessions with prospective clients, detailing high level design plans to the BearingPoint's team through specifications and product demonstrations.
o Responsible to provide technical pre-sales and solution support to the BearingPoint’s clientele, documenting customer use cases and technical requirements and then proposing a unified solution.
o Responsible to contact timely with the existing clients to review use of the BearingPoint’s products and identify up sell opportunities
o Analyse market and give forecast for future business growth in different segments of the market.
o Pivotal to NextGen success in driving solutions across different HCM products, building credibility in the channel and making it harder for comparators.
o Analysis of business processes and development of comprehensive solutions in HR space.
o Involved in doing various business software solutions in the market to design comprehensive solutions for organisations effectively.
o Participating and facilitating demonstration of product functions and features to customers and partners.
o Demonstrating of techniques at optimal speed, handling objections and close off technical and functional business issues as they arise.
o Involve in pre-sales activities for the various clients in the space of Human Capital Management and Talent management
o Developed and implemented workforce re-engineering programs. Dramatically increased employee satisfaction. Reduced turnover.
o Ensures the delivery of work packages and deliverables according to defined scope, plan and schedule.
o Executive level involvement in the development and coordination of long-range strategies to achieve business growth and enhanced profitability in mining market.
o Project management for the development of Strategic Business Plans, coordinating activities of multiple departments utilizing project management techniques with full supervision of costs, methods and processes.
o Lead HR efforts in mergers, acquisitions and contact operations.
o Improved profit utilizing progressive management techniques, metric measurements and aggressive cost modelling.
o Implemented strategies to achieve 'Employer of Choice' status. Designed and delivered public education programs.
o Performs basic to routine project coordination and support for assigned functional area using standard policies, procedures and guidelines.
o Monitoring and evaluating the project progress based on scope, time and cost, monitors project and manage issue identification, risks, resolution, and escalation, maintains documentation repository for execution of project.
o Timely training provides to the junior team.
o Manage the development of the policy as it relates to the provision of ERP services
o Prepare projects, work plans and process for execution.
o Performs basic to routine project coordination and support for assigned functional area using standard policies, procedures and guidelines.
o Requirement analysis and defining scope of work for a project, layout of Macros development plans, resource allocation, demos, presentations and various project management tasks.
o Analyses the system requirements & Make analytic Report of the Project and assurance of target achievement as per schedule.
o Implementing an automated labour scheduler system called Kronos Workforce Scheduler.
o Led multidisciplinary team of up to 6 peoples working on multiple projects simultaneously.
o Involved in implementation, configuration and integrations of various modules including Chris21, Kronos, Lawson (HR) and Oracle.
o Managed a small team that prepared and executed performance tests for HR common Business Services unit, which provided the underlying technology systems to the customer service centre.
o Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all internal and external stakeholders, both on-site and off-site.
o Provided pre-sales support and professional services for different Human Capital modules including Learning & Development, Career Management, and Performance Appraisal, Rostering system, OH&S and Recruitment management applications throughout NSW & ACT.
o Conducted business analysis, project assessment and feasibility determination.
o As member of an internal consulting group (The Solution Centre) served as requirements management specialist responsible for developing relationships with IT organizations to increase their usage of our internal consulting group vs. external consultants.
o Strategized project scoping and specifications documents, to clearly communicate the project roadmap.
o Identifying, evaluating and conducting cost-benefit analysis for clients.
o Providing Aurion pre-sales consultation including support to included live demos of product as well as installation and support of Proof-of-Concepts.
o Provided situational leadership to motivate individuals.
o Responsible for development of RFP and RFI.
o Responsible for creating and presenting Business Cases for new projects
o Provided application performance management solutions to different clientele, ensuring technical solutions functionally met the business needs of customers.
o Marketed products at trade shows and encouraged current clientele to purchase additional products and services.
o Travelled to Australia wide to provide subject matter expertise on application performance management with different clientele.
Clients, I am working for:
• The University of Sydney
• Berker’s College.
• Prime Minister House and Cabinet.
• Sydney Conventional & Exhibition Centre.
• Australian National Maritime Museum.
• Salmat.
• REST Superannuation.
• Screen Australia Pty Limited.
• News Limited.
• Sydney Water
o Revision of current business processes of PeopleSoft Services Procurement/Vendor Management System and Oracle Financials across all relevant business units
o Conduct functional and technical workshops to analyse & ascertain business requirements and determine any gaps.
o Manage the functional systems team including business stakeholders to ensure effective business efficiencies & qualities are met.
o Design and configure system according to agreed business requirements & best practices.
o Implement Provade managed procurement solutions and identify and resolve any issues in order to ensure a successful customer implementation.
o Develop & design functional specifications for fixes/solutions requiring development work and facilitate implementation of solution(s).
o Assists and participates in developing RFI, RPF and RFQ responses.
o Selecting and training channel partners on how to sell and use the firm's products.
o Provided feedback on the releases of new products.
o Oversee quality control and manage sign off of project deliverables.
o Assist with sales activities as required on Peoplesoft HCM and SAP B1 solutions.
o Assist the business to define the business architect.
Projects, I am working on:
• PeopleSoft Services Procurement System (VMS)
Client: Oracle Corporation, Australia & Oracle Corporation, New Zealand.
Client: Bank of Western Australia (Bankwest)
o Identifying, coordinating and contributing to actions in accordance with established procedures.
o Revision of current business processes of Oracle Financials and Oracle HRMS & Payroll across all relevant business units.
o Audit the usage and effectiveness of business processes.
o Formulate and define project scope & objectives for assigned internal projects.
o Guide the business through requirement gathering, solution design, testing and implementation making best use of team templates and methodologies
o Ensure relevant approval is obtained through all phases of the project lifecycle including cutovers.
o Responsible to deliver projects on time and within budget
o Manage project risks and escalate to the relevant IT manager, when necessary
o Participate in user group meetings to understand business pain points and issues around the level of support provided.
o Involvement in continuous communication back to the business either directly or via the IT Business Managers & Solution Architects/Analysts, with system status.
o Monitor team performance against agreed standards and outcomes
o Involvement in technical understanding of Oracle HRMS/Payroll and/or Oracle Financial modules.
Projects
• Oracle EBS Support (Oracle HR/Payroll R11i / Financials R11i / Procurement R11i)
Client: Virgin Blue Airlines, Pacific Blue Airlines, PolyBlue Airlines, Australia
o Involved in design, development, enhancement and maintenance of Oracle HR, Base Benefits and Payroll.
o Involvement in Presale consultation of different offshore packages like Oracle EBS Suite (Career Management, iLearning), Data Stream 7i, SAP Business One, PeopleSoft HCM and Kronos.
o Involved in Setup of Eligibility rules and Plans in Benefits Administration.
o As a Pre-Sales Consultant, performed a technical role in support of the solution construction, implementation, and system integration in a technology/industry specialty or product sales.
o Provided presales support to sales teams which included discovery calls, technical discussions, presentations, technical proof of concepts and project estimations.
o Provided estimated planning information to sales team and the project managers for upcoming projects.
o Involved in the design strategy and implementation of loading the data from Legacy HR.
o Responsible for communicating both the technical and business value to customers
Projects, I am working on:
• SAP Solution (SAP Business One)
Client: Wavetec (Pvt) Limited, Pakistan (Information & Technology)
Role: Analysis, Designing & business process re-engineering of the whole project according to the project charter which includes the implementation of SAP with Oracle 10g as a backend.
• Oracle Solution (Oracle EBS R12)
Client: ArwenTech (Pvt.) Limited (Information Technology Service Provider)
Role: Requirement Gathering, Analysis, Designing, creating GAP analysis report, UAT & business process re-engineering of the whole project according to the project charter.
Involve in the configuration of Oracle Financials core modules including General Ledger, Accounts Payable, and Order Management.
• Oracle Solution (Oracle EBS Suite) & (Retail Pro) (Oracle EBS R11i) & (RP 8.5)
Client: Stylo Shoes Lahore (Chain of Retail Shops)
Role: Analysis, define scope of work, UAT & business process re-engineering of the whole project according to the project charter which includes the implementation of an Oracle Financial module including General Ledger, Account Payable, Inventory, iProcurement & Purchase and then integrated with the point of sale solution called Retail Pro.
• Oracle Solution (JD Edwards - Enterprise One)
Client: SwissTex Chemicals Private Limited (Chemical Company)
Role: Analysis, define scope of work, UAT & business process re-engineering of the whole project according to the project charter which includes the implementation of a JDE Financial module including General Ledger, Account Payable.
• Oracle Solution (Oracle EBS Suite) (Oracle HR/Payroll R12)
Client: ArwenTech (Pvt.) Limited, Pakistan (Information Technology Service Provider)
Role: Requirement Gathering, Analysis, Designing, creating GAP analysis report & business process re-engineering of the whole project according to the project charter.
Involve in the configuration of Oracle HRMS/Payroll core modules including iLearning, Career Management, Fast Formula, Loan, Salary process.
• Oracle Solution (Oracle HR/Payroll R11i)
Client: Faarmigia Pakistan (Pvt.) Limited (Pharmaceutical)
Role: Analysis, Designing & business process re-engineering of the whole project according to the project charter which includes the implementation of an Oracle HRMS/Payroll. Also using Oracle AIM 3.1 for documenting the functional requirements by using MD-50 Design Documents, which is again based on the BR 120 - Business Requirement Gathering as provided by the client which including all design setups.
• Sage ACCPAC Solution
Client: Pharmagen Limited Lahore (Pharmaceutical Company)
Role: Analysis, Designing & business process re-engineering of the whole project according to the project charter which includes the implementation of Sage ACCPAC
• Sage ACCPAC Solution
Client: H. Karim Baksh Lahore (Chain of Retail Stores)
Role: Analysis, Designing & business process re-engineering of the whole project according to the project charter which includes the implementation of Sage ACCPAC
• Integrated University Management System (Customized Solution)
Client: University of Health Science Lahore (Public Education)
Role: Analysis, Designing & Implementing whole project according to the project charter which mainly includes twelve modules as per the RFP. Following are the integrated modules:
Security Management System
Human Resource Management System
Career Management System
Payroll Management System
Finance Management System
Cheque Writing Management System
Learning & Development Management System
Fixed Assets Management System
Student Registration Management System
Examination Management System
Inventory Management System
Purchase & Payable Management System
Communication Management System
Vehicle Management System
Library Management System
Projects, I am working on:
• Integrated University Management System (Customized ERP)
Client: IQRA University Pakistan
Role: Designing, Implementing and debugging several forms & reporting modules of Integrated University Management System (IUMS) of IQRA University campuses all over the Pakistan, using Oracle 9i as backend Database & Developer 6 as a front end. Following are the Integrated Modules:
o Financial Management System
o Performance Management System
o Payroll Management System
o Library Management System
o Time Management System
o Student Academic & Registration Management System
o Personnel Management System
o Faculty Evaluation System
o Security Management System
o Budget Management System
o Student Examination System
o Recruitment Management System
• Student Information Center (SIC)
Client: IQRA University Pakistan
Role: Designing, Analysis, debugging & Implementing the SIC System in IQRA University campuses all over the Pakistan using MS-Access as a back end and ASP & Java Scripts as a front end. The SIC system covers the following modules:
o Check Daily Student Attendance
o Check their Current/Previous Transcript.
o Download the lectures.
o Online Registration System.
o Check the Online Application Queries.
• Integrated University Management System (Customized ERP)
Client: Indus Institute of Higher Education, Karachi, Pakistan
Role: Designing, Implementing and debugging several forms & reporting modules of Integrated University Management System (IUMS) of The University of Faisalabad campus in Pakistan, using Oracle 9i as backend Database & Developer 6 as a front end.
• Integrated University Management System (Customized ERP)
Client: The University of Faisalabad, Faisalabad, Pakistan
Role: Designing, Implementing and debugging several forms & reporting modules of Integrated University Management System (IUMS) of The University of Faisalabad campus in Pakistan, using Oracle 9i as backend Database & Developer 6 as a front end.
• Virtual University System (Online E-Learning System)
Client: IQRA University Pakistan
Role: Designing, Analysis & Implementing the VU System in all Karachi campuses of IQRA University using Oracle 9i as a back end and Microsoft Dot Net Technology as a front end also creating the live video streaming for the management students.
Certificate IV in Business Process Administration
Masters of Computer Sciences specialise in Business Management System.
Bachelor of Computer Science specialise in Software Engineering.