Laura Anderson

PROMOTION/EVENTS AGENCIES (Numerous) - UK & UAE Nov 2007- Present

Job Title - Promotion Staff and Model
My skills and working role as Promotion staff and model consist of the following:
• Photoshoots
• Taking part in activities as entertainment
• Communication and interaction with client and customers at large corporate events
• Keeping fit
• Having strong social skills
• Learning all brands I shall be representing prior to each event
• Briefing other colleagues prior to event
• Team Leader
• Dressing up to each brand requirements
• Having an excellent work ethic due to long hours and travelling
• Being able to sell to customers and also receive their feedback about products
• Being presentable at all times
• Working as part of a group I do not know
• Excellent punctuality and confidence

EMIRATES AIRLINE- UAE Aug 2010-Present

Job Title - Cabin Crew & Business Promoter
My skills and working role for Emirates Airlines consist of the following:
• Completion of intense 6week training course at required level through multiple exams and study
• Business Class cabin crew inc in-flight lounge operation and Duty Free sales onboard
• Constant PR in and out of workplace
• Dealing with the difficulties faced with different nationalities and cultures on a daily basis
• Overcoming language barriers with Emirates customers and colleagues alike
• Assisting junior colleagues onboard, pre-flight and during college exams
• Representing the Emirates Airline brand globally through PR events (chosen through previous experience and impeccable grooming standards)
• Assisting customers with disabilities, families and elderly customers
• Responsibility to remain situational aware relating to possible emergencies
• Dealing efficiently with First Aid cases
• Teamwork and continuous problem solving techniques to succeed in customer service satisfaction.
• Dealing with customer complaints onboard
• Liaising with seniors and management regarding incidents and service recovery
• Maintaining a high level of communication through-out A380, B777 inc Flight Deck
• Excellent work ethic due to disruptive work pattern
• Fatigue management and general health care
• Outstanding punctuality
• Representing Emirates at all times through professionalism and being aware of conduct to prevent disrespect to Muslim culture
• Assisting all cabin crew as and when required for example working out of grade

REGIS BANQUETING - Cumbernauld, Scotland Nov 2007 - Aug 2010

Job Title - Catering Assistant
My skills and working role as catering assistant consist of the following:
• Food preparation and assisting chefs
• Setting up function suit's including flower arrangements and table settings
• Waitressing
• Travelling
• Loading and unloading of van
• Cleaning kitchen and function halls
• Working as part of a team through-out long shifts
• Organizing staff prior to event
• Co-ordinating staff at event as a senior staff member
• Assisting manager with accounts log

XL AIRWAYS - Glasgow & Larnaca Based Apr 2007 - Sep 2008

Job Title - Cabin Crew (Seasonal)
My skills and working role as cabin crew for XL Airways consist of the following:
• Dealing with disruptive passenger scenarios
• Dealing with customer complaints onboard
• Working with children and assisting elderly
• Always being professional and punctual
• Using my problem solving skills and teamwork mentality on a daily basis
• Passing 8 week training course including - Security, Fire Fighting, Survival techniques and First Aid.
• Commission based sales and targets
• Onboard P.A's
• serving food and alcohol in-flight
• Handling and counting monies pre and post flight
Completing legal paperwork,
• Meeting Image and uniform grooming standards
• Travelling requirements due to dual base
• Adhering to roster requirements, last minute standbys and delays

HMRC - Cumbernauld, Scotland Dec 2005 - Mar 2007

Job Title - Administration Officer
My skills and working role as administration officer consist of the following:
• Chosen to assist high volume of workload by becoming a permanent employee of Business Support Team
• Answering taxpayer's calls within several departments inc: Tracing, PAYE and SA
• Training colleagues returning to work and new starts including feedback to managers
• Incorporating a flexible range of clerical and computing tasks on daily basis
• Representing my business stream on our Continuous Improvement Team which involved weekly meetings and providing feedback to my team.
• Filling
• Vetting mail
• Assisting my manager distributing workload across unit
• Managing flexi-time hours weekly
• Assisting computing team to build flexi-time system through spreadsheets
• Meeting targets
• Reaching top stats within unit consecutively