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Leben Madriaga, TECHNICAL SUPPORT OFFICER

Leben Madriaga

TECHNICAL SUPPORT OFFICER

PUREGOLD PRICE CLUB INC.

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Information and Technology
Experience
3 years, 7 Months

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Work Experience

Total years of experience :3 years, 7 Months

TECHNICAL SUPPORT OFFICER at PUREGOLD PRICE CLUB INC.
  • Philippines
  • June 2013 to February 2015

 Process Opening and Closing of POS Server/Terminals.
 Hardware and Software installation and maintenance.
 Trouble shooting and maintenance off all workstations computers.
 Proficiency in Microsoft Office.
 IBM POS (Point of Sales) Installation, Peripherals, issues and concern.
 Bizerba Weighing Scale.
 Update all software especially antivirus.
 LAN/MAN/WAN, WIFI, Access Point.
 Computer networking.
 Windows Server Administration.
 ERP and CRM Systems.
 Printers and Scanners.

Customer Relations Officer at Miguelito's International Corporation
  • Philippines
  • October 2012 to March 2013

To assist the customers on their orders thru emails and phone calls, find information, get advice, feedback, and return items issues or complaints.

Technical Support at Conversia Inc.
  • Philippines
  • January 2012 to October 2012

 Computers Parts.
 Servers System.
 CCTV System.
 Printer and Scanner.
 Biometric System.

IT Staff at DEPARTMENT OF EDUCATION DIVISION OFFICE
  • Philippines
  • April 2011 to October 2011

To ensure that all computers are working properly and to assist them in their computer related problems.

Education

Bachelor's degree, Information and Technology
  • at AMA COMPUTER COLLEGE
  • April 2012

AWARDS. AMA COMPUTER UNIVERSITY Commendation for Good Character. AMA COMPUTER UNIVERSITY Commendation for Service.

Specialties & Skills

Microsoft Office
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Photo Editing
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Linux Server
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Computer network
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Computer Hardware Troubleshooting
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ANTI VIRUS
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Software Updates
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COMPUTER HARDWARE SERVICING
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COMPUTER NETWORKING
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CRM System
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CUSTOMER SERVICE
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EMAIL (Webmail, Outlook and Mozilla Thunderbird)
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ERP System
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TpLinux System
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Languages

Filipino
Expert
English
Intermediate
Spanish
Beginner

Training and Certifications

TESDA COMPUTER HARDWARE SERVICING NC II TRAINNING (Training)
Training Institute:
AMA COMPUTER COLLEGE
Date Attended:
January 2011
3rd Philippine Society of Information and Technology Students Regional ICT Convention (Training)
Training Institute:
Commission of Higher Education
Date Attended:
January 2012
JAVA Tools and Technology (Training)
Training Institute:
Accenture Delivery Center in the Philippines
Date Attended:
January 2010
TESDA NATIONAL CERTIFICATE II COMPUTER HARDWARE SERVICING (Certificate)
Date Attended:
April 2011
Valid Until:
April 2016

Hobbies

  • Reading News / Technology Articles.