Customer Service Advisor
Awi company
مجموع سنوات الخبرة :13 years, 0 أشهر
•Answering customers calls and inquires via phone, mail and Fax.
•Make outbound calls to gain new customers and update them about offers.
•Receiving and greeting customers and advice them about their adds.
•Creating leads with new companies.
•Making commercial contracts for companies.
•Follow up customer`s cases with the other departments to complete the publishing process.
•Persuading the Customers to make offers.
•Establishing new, and maintaining existing, long-term relationships with customers
•Ensure high level of quality and accuracy in daily work
•Guide the customers to the desire department.
•Following up on all customer needs and requests
•Gaining a clear understanding of customers' businesses and requirements
•Responding to customer complaints and comments, and offering advice to customers
• Establishing new, and maintaining existing, long-term relationships with customers
• Following up on all customer needs and requests
• Maximizing sales by making offers with different brands
Responsibilities:
•Establishing new, and maintaining existing, long-term relationships with customers
•Follow up customer`s cases
•Persuading the Customers to maintain their phone at the center
•Receiving & Deliver phones from and to Customers to complete the maintenance process
•Push customers to by accessories.
•Train the new staff.
•Technical support and trainer for all technological information and problems.
•Test the staff monthly and report the result to the managers.
•Ensure a clean and safe work area
•Monitoring and updating sales display areas & Stocking
•Ensure high level of quality and accuracy in daily work
•Following up on all customer needs and requests
•Gaining a clear understanding of customers' businesses and requirements
•Responding to customer complaints and comments, and offering advice to customers