Customer Service Representative/ Logistics Expeditor
MATRIX
Total years of experience :14 years, 1 Months
1. Handling export and import shipmentscommunicating with clients, international agents,
suppliers to ensure smooth logistical movements;
handling vessel bookings; and drafting/ proofreading
shipping documents.
2. Routing and monitoring the logistics movements of
inbound/ outbound shipments.
3. Registering transport bookings (air, sea, land) of
contracts in the company Oracle system.
4. Preparing house and master airway bills (HAWB &
MAWB) either manually or through the E- AWB
system in the CCN (Cargo Community Network) web
portal.
5. Preparing sales invoices through the Oracle for freight
forwarding, clearance and delivery charges.
6. Preparing and submitting status reports for client
contracts on logistics services.
7. Maintaining and updating a database of rates with
client projects.
8. Preparing and drafting technical tender submissions.
9. Sourcing and preparing rates for commercial bid
submissions.
10. Preparing company presentations to clients.
11. Meeting with clients upon their request (tender/
prequalification meetings).
12. Arranging for the pre- qualification of the company
from the preparation of documents up to the site audits
with major oil and gas and construction companies,
and government agencies.
13. QHSE Internal Auditor for ISO 9001, 14001, and
OHSAS 18001.
14. Investigating and recording incidents/ accidents, and
customer complaints.
15. Arranging for the necessary trainings of drivers and
office staff.
16. Preparing minutes of company meetings.
Responsibilities:
1. Management Representative and consultant for ISO.
2. In- charge of tenders and requests for proposals.
3. Prepared audit and consulting proposals (UNDP, World
Bank, European Union, United Nations, ADB, and GCC,
and local clients).
4. Conducted and wrote market and feasibility studies for
clients who have applied for bank/ institutional funds.
5. Coordinated with the establishment, registration, and
liquidation of companies.
6. Conducted the recruitment of staff upon client request.
7. In- charge of company website and domains, power
point presentations, company directory advertisements.
8. Met clients upon instruction by the management.
9. Liaised with banks for auditor listings.
10. In- charge of drafting company brochures, business
plans, manuals, company policy, and procedures, and
other official letters.
11. Responsible for consultancy projects.
12. Issued bills for audit and consulting jobs and LPO’s as
required.
13. Coordinated for clients’ US Tax preparations.
14. Prepared and drafted legal documents (POA, MOA,
Board Resolutions, etc.).
15. Liaised between the company and clients.
Studies Done:
1. Market Assessment on Labor Accommodations in Abu
Dhabi and ICAD Residential City
2. Feasibility Study on the Establishment of a Branch
University in Dubai
3. Feasibility Study on the Establishment of a
Manufacturing Facility for Medical Disposables
(Submitted to Khalifa Fund)
4. Feasibility on the Establishment of the Labor Complex
in Al Ghayathi, WesternRegion
5. Feasibility Study on the Establishment of a
Manufacturing Facility for Plastic Packaging in Abu Dhabi
Manages the everyday affairs of the office. Manages correspondence- email, phone calls, official documents of the office. Assists visitors. Operates the switchboard.
1. Researches works on the oil and gas and energy industries of Australia.
2. Answers client queries when they are not resolved by the concerned parties.
Taught English to foreign students.
Taught history to university students. Headed (as moderator) an extra- curricular organization of students. Helped managed the affairs of the office. Headed events in and outside the campus. Acted as liaison officer between the school and some international organizations.
Taught English and history to elementary and high students. Taught TOEFL to foreign students Acted as adviser to a class.Headed organizations. Organized and hosted events. Drafted official school documents. Proofread the school paper.
Master in International Studies 24 units 2008- 2009 University of the Philippines (Diliman) Diliman, Quezon City, Philippines
Master of Arts in History 18 units 2nd Semester,2006- 2nd Semester, 2008 Xavier University (Ateneo de Cagayan) Cagayan de Oro City, Philippines
Professional Teaching (Certificate for Teaching) 6 units Mindanao Polytechnic State College Cagayan de Oro City, Philippines
Graduated, March 2002 Bachelor of Arts in International Studies Xavier University (Ateneo de Cagayan) Cagayan de Oro City, Philippines Graduated in top ten.