Assistant Front Office Manager/ acting FOM
Hilton Beirut
Total years of experience :4 years, 1 Months
In charge of operation of the front desk including guest services, reception, concierge, ticketing, transport and luggage services, doorman, handling guest complaints, ensure that all standards are met, guest satisfaction, shift scheduling, staff training, monthly guest comments reports, handling all Vip needs and requests, maintain good relation with repeated guests, performing the duty manager task once per week,
Bachelor degree in economics and business at university Montpellier 1/south of France First year masters hospitality in Vatel lyon Several trainings in different hotels in France followed by courses/exams/evaluation.... Spanish Cetrificates / Level : Sobrealente / Institut Sevantes Kaslik- Beirut
