HR Manager (HR audit)
Fursan Al-Khaleej Groups – Kuwait
Total years of experience :18 years, 5 Months
- Designed and implemented a performance appraisal system for all team levels using KPIs and KRAs.
- Acted as a strategic partner to the General Manager/CEO.
- Developed internal employee learning and growth initiatives through tailored programs.
- Collaborated with consulting firms to establish an electronic system for annual employee evaluations.
- Drafted the annual budget for the Human Resources and Administrative Affairs Department.
- Consulted with department managers to ascertain functional requirements.
- Formulated the yearly staffing strategy, ensuring alignment with budgetary constraints.
- Liaised with recruitment agencies for collaboration opportunities.
- Managed end-to-end recruitment processes: candidate interviews, job offers, and role clarifications.
- Devised an annual employee training plan based on yearly evaluations.
- Oversaw the monthly payroll operations, including adjustments, deductions, loans, and leaves.
- Addressed all inquiries regarding employment rights and benefits.
- Monitored daily attendance systems, ensuring they meet organizational needs and addressing any discrepancies.
- Supervised logistics for business trips, ensuring adherence to company policies: flight bookings, accommodation, visas, and external invitations.
- Managed processes for official documentation, including forms for affairs, immigration, and other authorities.
- Coordinated the issuance, transfer, and cancellation of work and residency permits.
- Periodically reviewed and renewed work and residency permits for staff.
- Developed comprehensive job descriptions for all roles.
- Drafted employment agreements and contracts for consultants under the reward system.
- Developed the annual budget for the Human Resources and Administrative Affairs Department.
- Collaborated with department managers to understand their operational requirements.
- Crafted the annual staffing strategy and aligned it with the set budget.
- Engaged and formed partnerships with recruitment agencies.
- Instituted a performance appraisal system tailored for all team levels using KPIs and KRAs.
- Acted as a strategic liaison to the General Manager/CEO.
- Managed the recruitment process: from candidate interviews and job offer formulation to role clarifications.
- Designed the yearly employee training strategy based on performance evaluations.
- Created and rolled out learning and development programs, fostering internal growth opportunities.
- Collaborated with specialist firms to introduce an electronic system for annual employee evaluations.
- Oversaw monthly payroll processes, encompassing adjustments, leaves, loans, and various deductions.
- Addressed all queries concerning employment rights.
- Monitored and optimized the daily attendance system to meet organizational needs.
- Supervised travel arrangements for business trips, ensuring alignment with company policies: flight bookings, accommodations, visas, and external engagements.
- Managed documentation processes, including affairs, immigration, and other official paperwork.
- Coordinated the issuance, renewal, and cancellation of work and residency permits.
- Updated and formulated job descriptions for all roles.
- Prepared contracts for employees, consultants, and reward-system workers.
- Prepare banking correspondence, including cheques and money transfer letters.
- Administer monthly payroll, encompassing vacation leaves, payments, and end-of-service benefits.
- Manage both internal and external payroll-related communications.
- Process all payments for employees and the company.
- Craft HR strategies and policies in alignment with local labor laws, business objectives, and organizational vision.
- Refine key HR facets, such as manpower planning, salary structuring, performance management, and succession planning, ensuring alignment with the company's strategic direction.
- Lead manpower planning by forecasting staffing needs, evaluating headcount, and ensuring skill sets match current and future goals.
- Design a skill matrix and set performance benchmarks; conduct annual performance reviews to pinpoint areas for improvement or recognition.
- Generate potential sales leads that convert into new customers.
- Understand and cater to customers' needs to ensure satisfaction.
- Build and maintain customer relationships through effective communication.
- Address customer complaints promptly, offer solutions, and ensure follow-up actions.
- Utilize multiple recruitment channels, including online portals and recruitment agencies, building a preemptive candidate pool.
- Coach employees in career development and implement necessary disciplinary actions.
- Screen resumes, conduct preliminary and HR interviews, both in-person and remotely.
- Provide detailed reports on operations and recommend training or modernization strategies to the Senior Director of Program Operations.
- Prepare presentations focused on strategy and planning.
- Directed office/business operations, ensuring adherence to organizational policies and practices.
- Offered innovative ideas for enhancing communication, public relations, and advertising materials, aligning with the organization's rapid growth goals.
- Streamlined communication by directing mails, messages, and calls to the relevant departments, facilitating seamless interactions between management and staff.
- Supported the Managing Director with travel logistics, meeting participation, agenda drafting, and disseminating memos/notices as instructed.
- Maintained databases, managed both physical and electronic files, and upheld business records, ensuring accuracy and confidentiality.
Preparing invoices, reports, memos, letters, and financial statements.
Lead the maintenance of optimum inventory levels by adopting an appropriate replenishment approach for spare parts and other materials required in the factory/ showroom vital for uninterrupted flow of business operations.
The coordinated entire spectrum of inventory management function - evaluated requirements, checked availability with current stock, identified precise quantity/ quality in case of the shortfall, and updated the systems to initiate a purchase.
Served across critical business functions like sales, marketing, and customer services; exploring opportunities to add value and routinely updated management with business activities/risks/issues/ opportunities with the requisite course of action.
Generated periodic reports as well as maintained a spare parts complaint register devised solutions and routinely presented the same to senior management for strategic analysis and interpretation.
Bachelor's Degree in (Lebanon American University LAU 2004.) RENOWNED MAJOR BUSINESS MANAGEMENT • Marketing • International Economics and Trade • Management • Information system Technology •High school certificate (Al Shaheen School - 1997Kuwait). •The British Council (Participation & Speaking – 2000) •National Institute Kuwait (Computer CIL 1999 Kuwait)
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